Rachel Innes
Rozelle,NSW
Summary
Spirited and passionate university student seeking employment with a successful background in people skills covered in many different field areas. Presented through previous experience; a humorous, friendly and positive attitude towards customers and tasks given. Has acquired many important workplace skills over the past 6 years in retail, hospitality, childcare and lifeguarding such as great communication skills, quick learning, effective leadership/teamwork skills and adept in technology and media programs. Can provide all certifications and police check.
Overview
6
6
years of professional experience
Work History
Coach
Ready Steady Go Kids
01.2023 - Current
- Implemented fun and educational lesson plans for children
- Created professional and healthy relationships between parents, carers, and participants.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Promoted sportsmanship values among athletes, fostering a positive teamwork atmosphere within the class environment.
Lifeguard, Boating & Archery Specialist
Girl Scouts Of Nypenn Pathways
06.2024 - 08.2024
- Followed all company policies and procedures to deliver quality work.
- Taught and performed adventurous tasks to children aged 6-13
- Implemented and adhered to safety precautions in all tasks
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Facilitated goal-setting discussions with athletes to foster motivation towards continuous improvement within the sport of archery itself.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Pharmacy Assistant
Youngs Pharmacy
01.2022 - 06.2024
- Utilizes customer service skills helping customers within the store and with general inquiries
- Extensive knowledge of medical and pharmaceutical terminology
- Assists pharmacist with drug preparation and stock inventory.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Showbag Attendant
Hunter Leisure
04.2022 - 04.2022
- Served and attended large crowds of customers for 6 hour plus shifts at the Sydney Royal Easter Show
- Handled eftpos and cash transactions on a POS system.
Waitress/Front of house
Samurai Japanese Dining
06.2021 - 01.2022
- Worked to achieve high levels of customer satisfaction, increasing the popularity of the restaurant
- Assisted with the training of new employees
- Utilized excellent multitasking skills and maintained low levels of stress while serving food and drinks.
Front of house - Ice cream + Coffee
Bellingen Gelato
07.2018 - 12.2019
- Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction
- Handled and produced ice cream and other dairy products at a quick rate to supply to customers
- Maintained hygiene protocols and cleaning while on shift
- Assisted in creating a friendly environment for customers.
Hospitality/Food Services
Kollector Cafe
11.2018 - 02.2019
- Performed all duties in accordance with Food Handling Procedures
- Maintained a neat, organized, and safe working environment
- Handled food with sanitation and safety in mind
- Cooked and made all freshly presented dishes on shift.
Education
Screen And Sound Production
Macquarie University
Sydney, NSW06.2025
Lifeguarding (Including Deep Water) With CPR/AED - Professional Rescuers And First Aid And Waterfront
American Red Cross
New York06.2024
Community Skills Coaching- Essential Skills Course - Sports Coaching
SPORTAUS
Online04.2023
HSC -
Sydney Secondary College Balmain + Blackwattle Bay
Sydney, NSW11.2021
Certificate III in Health Services -
SHLD
10.2021
Skills
Group leadership
Personable and friendly
Building Relationships
Effective Communication
Childcare knowledge
Retail Operations Knowledge
Preventative lifeguarding
Problem-Solving
References
References available upon request
Extracurricular Activities
Silver Duke of Edinburgh, SSC Balmain, Sydney, NSW, 01/01/19, 01/01/20, Completed the Silver DOE course through volunteering 40 hours of work at the school SRC, playing in a club football team and partaking in NSW Arts Unit State Drama ensemble for 3 years consecutively. School Captainship, SSC Blackwattle Bay, Sydney, NSW, 08/01/20, 11/01/21, Previously took on the role of school captain during year 12 studies, which involved 5 hours of work per week while balancing with my studies. Developed great communication and public speaking skills, the ability to quickly think and learn as well as organizational and planning skills being boosted. NSW State Drama Ensembles, The Arts Unit, Sydney, NSW, 02/01/16, 10/01/19 Winter Football, BDFC, Sydney, NSW, 02/01/08, Present, Acted as team captain for the past 6 years leading my team to multiple season victories through strong communication and guidance through play. Baby, House and Pet Sitter/Nanny, Sydney, NSW, 02/01/17, Present Work experience at Rozelle Preschool, Rozelle, NSW, 10/01/19, 11/01/19 Work experience at Tails R Wagging, Sydney, NSW, 05/01/22, 07/01/22
Timeline
Lifeguard, Boating & Archery Specialist
Girl Scouts Of Nypenn Pathways
06.2024 - 08.2024
Coach
Ready Steady Go Kids
01.2023 - Current
Showbag Attendant
Hunter Leisure
04.2022 - 04.2022
Pharmacy Assistant
Youngs Pharmacy
01.2022 - 06.2024
Waitress/Front of house
Samurai Japanese Dining
06.2021 - 01.2022
Hospitality/Food Services
Kollector Cafe
11.2018 - 02.2019
Front of house - Ice cream + Coffee
Bellingen Gelato
07.2018 - 12.2019
Screen And Sound Production
Macquarie University
Lifeguarding (Including Deep Water) With CPR/AED - Professional Rescuers And First Aid And Waterfront
American Red Cross
Community Skills Coaching- Essential Skills Course - Sports Coaching
SPORTAUS
HSC -
Sydney Secondary College Balmain + Blackwattle Bay
Certificate III in Health Services -
SHLD
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