Rachel Irving
Brisbane,QLD
Summary
Currently hold 3 years experience of great leadership skills
Overview
11
11
years of professional experience
Work History
Support Worker
Achieve Milestones
09.2023 - Current
- Documented client progress and activities in accordance with agency policies and procedures.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Production Line Team Leader
Golden Cockerel
11.2018 - 09.2023
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored new team members, fostering a positive work environment that encouraged professional growth.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted huddle board meetings with staff daily to update them on our targets, what we need to improve and our current accomplishments.
Customer Service Cashier
McDonalds
09.2013 - 09.2018
- Obtained 5 years customer service experience.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Processed refunds and exchanges in accordance with company policy.
- Worked in fast paced environments whilst multitasking multiple jobs at once to ensure target times were being met.
- Worked 3 years in the McCafe as a Barista.
- Maintained customer satisfaction with quick and professional handling of product returns.
Skills
- Excellent at multitasking
- Proficient at working fast paced
- Great leadership skills
Timeline
Support Worker
Achieve Milestones
09.2023 - Current
Production Line Team Leader
Golden Cockerel
11.2018 - 09.2023
Customer Service Cashier
McDonalds
09.2013 - 09.2018