Rachel Irving
Brisbane,QLD
Summary
Currently hold 3 years experience of great leadership skills
Overview
11
11
years of professional experience
Work History
Support Worker
Achieve Milestones
09.2023 - Current
- Documented client progress and activities in accordance with agency policies and procedures.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Production Line Team Leader
Golden Cockerel
11.2018 - 09.2023
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored new team members, fostering a positive work environment that encouraged professional growth.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted huddle board meetings with staff daily to update them on our targets, what we need to improve and our current accomplishments.
Customer Service Cashier
McDonalds
09.2013 - 09.2018
- Obtained 5 years customer service experience.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Processed refunds and exchanges in accordance with company policy.
- Worked in fast paced environments whilst multitasking multiple jobs at once to ensure target times were being met.
- Worked 3 years in the McCafe as a Barista.
- Maintained customer satisfaction with quick and professional handling of product returns.
Skills
- Excellent at multitasking
- Proficient at working fast paced
- Great leadership skills
Timeline
Support Worker
Achieve Milestones
09.2023 - Current
Production Line Team Leader
Golden Cockerel
11.2018 - 09.2023
Customer Service Cashier
McDonalds
09.2013 - 09.2018
Similar Profiles
Simone RolfSimone Rolf
Support Worker at Achieve Milestones Support ServiceSupport Worker at Achieve Milestones Support Service
SHEILA CALHOUN HAMPTONSHEILA CALHOUN HAMPTON
Early Childhood Developmental Specialist at Achieve Community Alliance/Achieve Kids Formerly United Cerebral Palsy of AREarly Childhood Developmental Specialist at Achieve Community Alliance/Achieve Kids Formerly United Cerebral Palsy of AR
Karly YatesKarly Yates
Daycare Teacher at Milestones Childcare Center And PreschoolDaycare Teacher at Milestones Childcare Center And Preschool
Laura FlorezLaura Florez
T-Shirt Printer at QTCOT-Shirt Printer at QTCO
Layali FuqahaLayali Fuqaha
Crew Coach at Hungry Jacks, Coopers PlainsCrew Coach at Hungry Jacks, Coopers Plains