Rachel Jane DAWSON
Strathdale,VIC
Summary
I hold a very high work ethic and present myself in a very professional manner. I am punctual and reliable and maintain a very high level of confidentiality which has been paramount in my previous and current line of work. I work well in a group environment and on my own. I am honest and polite and enjoy working with all manner of individuals and have the ability to converse with the wider community and staff internally. I maintain a high level of personal motivation, enthusiasm and friendly disposition always, I relish in the meeting and greeting of people on a daily basis therefore I gain huge gratification in providing a service to the community.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
Windarring Day Services
Bendigo, VIC
09.2022 - Current
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Encouraged independence by teaching skills needed for everyday life.
- Enhanced client wellbeing through impactful engagement. Organized recreational and educational activities for clients according to individual needs.
- Transported clients to appointments, social events, and other activities as needed.
- Managed challenging behaviors through positive reinforcement techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Developed strategies to help individuals cope with their disability.
- Collaborated with other professionals to develop treatment plans for clients.
- Maintained records of services provided, client progress, and goals achieved.
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Administered medication according to doctor's orders and monitored side effects.
Pathology Collector
Australian clinical labs
, VIC
10.2021 - 09.2022
- Executed blood collection and other pathology collections with precision and care.
- Conducted AS4308 testing to ensure accurate diagnostics.
- Participated in SJOG ward rounds, contributing to patient assessments.
- Performed venipuncture procedures, maintaining a sterile environment.
- Managed day sheet operations, demonstrating both teamwork and individual initiative.
- Collaborated effectively within a team while also excelling in independent tasks.
Pathology Collector
Melbourne Pathology
, VIC
04.2021 - 10.2021
- Executed blood collection and other pathology collections with precision and care.
- Performed venipuncture procedures, maintaining a sterile environment.
- Managed day sheet operations, demonstrating both teamwork and individual initiative.
- Collaborated effectively within a team while also excelling in independent tasks.
Personal Care Assistant
Ray M Begg Aged Care Kyneton
, VIC
08.2018 - 04.2021
- Delivered person-centered care, ensuring dignity and respect for each client.
- Assisted clients with daily living activities, including bathing, dressing, and grooming.
- Provided emotional support through active listening and meaningful conversations.
- Documented clinical information accurately to maintain comprehensive care records.
- Supported clients with high needs, focusing on individualized care plans.
- Facilitated meal assistance, promoting nutritional intake and independence.
- Administered end-of-life care with compassion and sensitivity.
- Specialized in dementia care, adapting approaches to meet unique client needs.
Dispensary Technician
Kennedy's Amcal Pharmacy
, VIC
09.2007 - 07.2017
- Dispensed medications accurately to ensure patient safety and compliance.
- Packed dose administration containers for efficient distribution.
- Maintained and closed Medicare claims for timely reimbursement.
- Filed prescriptions systematically to support workflow efficiency.
- Conducted stock takes of medications to monitor inventory levels.
- Provided exceptional customer service to enhance patient satisfaction.
- Managed cashier duties, ensuring accurate cash handling and transactions.
- Handled phone inquiries effectively, addressing customer needs promptly.
- Communicated with pharmacy staff on a daily basis to coordinate the filling of prescriptions in a timely manner.
- Monitored expiration dates on medications stored in the dispensary's inventory.
- Answered phone calls from patients inquiring about their medications or refills.
- Provided customer service support to patients by answering questions regarding their medication needs.
Education
Year 10 -
South Port State High School
Gold CoastCertificate II -
Community Pharmacy
Certificate III -
Assistant Dispensary Technician
Certificate III -
Individual Support
Certificate III -
Pathology Collection
Skills
- Client advocacy
- Behavior management
- Life skills training
- Patient transportation
- Medication administration
- Communication facilitation
- Emotional support
- Team collaboration
- Record keeping
- Recreational activity planning
- Interpersonal communication
- Time management
References
- Phillip Walsh-Manager Windarring: 0427 926 840
- Cathy Harper-Team leader Windarring: 0429 353 655
- Cathy Cohen-Pharmacist: 0417 036 955
Timeline
Disability Support Worker
Windarring Day Services
09.2022 - Current
Pathology Collector
Australian clinical labs
10.2021 - 09.2022
Pathology Collector
Melbourne Pathology
04.2021 - 10.2021
Personal Care Assistant
Ray M Begg Aged Care Kyneton
08.2018 - 04.2021
Dispensary Technician
Kennedy's Amcal Pharmacy
09.2007 - 07.2017
Year 10 -
South Port State High School
Certificate II -
Community Pharmacy
Certificate III -
Assistant Dispensary Technician
Certificate III -
Individual Support
Certificate III -
Pathology Collection
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