Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Rachel Johnson

Mount Evelyn,VIC

Summary

I am a talented Office Assistant effective at multi-tasking and answering phone calls to clients, whilst doing work on the computer. I also have a high work ethic and I am always paying attention to detail. I build loyalty and long-term relationships with customers while consistently reaching 5 star customer service. I work well under pressure and I am very efficient with time management. I am keen to find a role within your company to further enhance my skills. I also am a talented retail assistant, I have very high customer service skills & enjoy helping others as well. I work well in a team and also I work well as a leader. I got a bubbly and "I can do attitude" so I always like to make others smile.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cancer Patient& Recovery

myself
Mount Evelyn, VIC
10.2022 - Current
  • I fought my life 2021-2023 and now im recovered and survived and ready to get on with life and work hard.
  • I also want to help others

FULLTIME MUM

myself
Mount Evelyn, VIC
09.2018 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Administration Assistant

Mayhem's Agency
Melbourne, VIC
01.2017 - 02.2018
  • Answered customers' questions regarding products, prices and availability, Booked events and prepared for them

Members Consultant

Fitness First
London
04.2016 - 12.2016
  • Being a multi-functional team member, Generate club revenue through achieving sales targets, Providing excellent customer service experience, Inspiring new and current members, Outreach activities, Student and Cooperate events, Proactively enhancing member retention strategies

Front of House

Fitness First
London
04.2016 - 08.2016
  • Answering calls, Photo copying, Deal with members complaints, Changing/cancelling/freezing memberships, General cleaning, Stocking fridge, Cashier work, Greeting & saying goodbye to members, Close up shift and till & close gym, Open shift and open the gym, Providing excellent customer service experience

Customer Service Attendant

M&M Entertainment
Perth
04.2006 - 04.2015
  • Dealing with customer service, Bar duties, such as serving customers, taking and managing payments, Dealing with customer queries, Cash handling, Promotion & Marketing for the business

Secretary

B King's Telecommunications
London
05.2014 - 08.2014
  • Ensuring excellent telephone manner, Checking and responding to emails, Daily filing, photo copying and printing documents, Managing a diary, Meeting and greeting clients, Opening and closing the office

Education

Certificate 3 - Business

TAFE
Gold Coast, QLD
12-2014

Skills

  • Fast learner
  • Excellent attention to detail
  • Hard worker
  • Leadership skills
  • Being a multi-functional team member
  • Providing excellent customer service experience
  • Inspiring new and current members
  • Student and Cooperate events
  • Proactively enhancing member retention strategies
  • People-orientated
  • Self-motivated
  • Survivor
  • Love helping others

Certification

  • Certificate 3 Business and Administration
  • RSA- Responsible Service Alcohol
  • Bar Management Course: Pass 2015

Additional Information

I am a fitness fanatic and like to participate in sports daily. I actively volunteer as a charity fundraiser along with a friend to promote the awareness RSPCA. I enjoy going out with family and friends to do activities such as cinema trips and bowling trips.

References

References Available upon request.

Timeline

Cancer Patient& Recovery

myself
10.2022 - Current

FULLTIME MUM

myself
09.2018 - Current

Administration Assistant

Mayhem's Agency
01.2017 - 02.2018

Members Consultant

Fitness First
04.2016 - 12.2016

Front of House

Fitness First
04.2016 - 08.2016

Secretary

B King's Telecommunications
05.2014 - 08.2014

Customer Service Attendant

M&M Entertainment
04.2006 - 04.2015

Certificate 3 - Business

TAFE

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