Rachel Jones
South Camden,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Office Manager
Augusta Golf Cars
10.2021 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Administration Assistant
Jordans NSW
03.2018 - 10.2021
- Providing holistic administrative support and assistance to the Office Manager along with performing a variety of clerical tasks to ensure all interactions made to others are positive and productive
- Working closely with the General Manager, Accounts Team Leader and Administration Team in delivering shared outcomes in organisation and communication to enable an efficient operation of the office
- Reviewing and understanding work order details to effectively prepare quotations and estimations for customer's approval in addition to placing purchase orders for required materials; preparing work instructions, roster and manpower; updating database on work progress and results; and completing handover to clients
- Reconciling credit card transactions, substantiating the transactions made with credit card by matching the transactions reflected in the general ledger
- Cultivating and maintaining excellent business relationship with subcontractors to encourage cooperation in completing necessary documentation and certification requirements, efficient invoicing and obtaining competitive pricing
- Managing a variety of daily administrative functions such as but not limited to banking, office equipment maintenance, stock control, records keeping and filing system, price list updating, performance management, switchboard operation, accounts administration and reports generation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Implemented new software solutions to improve data management and accessibility of information across the organization.
Customer Service Representative
Virbac Animal Health
01.2013 - 01.2018
- Proficient in utilising Movex in processing customer orders, verifying order particulars and monitoring stock inventory levels in the database to ensure right work from the beginning and avoid customer complaints
- Regularly liaising with the external sales team to understand customer requirements in order to develop initiatives to contribute in closing sales transactions; and with commercial team to keep updated on products, promotions and pricing to effectively respond to customer enquiries and perform suggestive selling
- Performing clerical tasks inherent to the role such as summarising and preparing sales and marketing expenses; processing all forward orders, back orders and forecasts; and invoicing interstate depots
- Responding to customer complaints and concerns in a professional manner, thoroughly investigating customer order discrepancies and carrying out service recovery mechanisms to retain customer loyalty and maintain brand preference
- Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team.
Customer Service Representative / Reception
Cormack Packaging
01.2010 - 01.2012
- Receiving and processing customer orders made through fax, email and telephone and subsequently lodging order information to Axapta whilst ensuring to meet DIFOTQ requirements in forwarding orders
- Maintaining an outstanding working knowledge of products, special projects and business development initiatives as well as production and order reports to accurately respond to customer enquiries, promote business and provide samples when called upon
- Accomplishing clerical duties inherent to the role such as lodging customer forecast, processing credit notes, generating new item codes, managing correspondence and outbound calls, and preparing customer service reports
- Completing ad hoc tasks when required such as providing sales support to category account managers, ensuring compliance to legal and corporate requirements of business activities, and other tasks as assigned by the CSM
- Fulfilling the reception functions of the business such as but not limited to receiving and logging visitors and operating switchboard to take and direct calls whilst ensuring provision of highest standards of customer service.
Subscriptions Manager
Retail Media
01.2008 - 01.2010
Customer Service / Subscriptions
Universal Magazines
01.2005 - 01.2008
Customer Service / Subscriptions / Data Entry
Database Consultants Australia
01.2000 - 01.2005
Office Administration & Reception
Gansel Australia
01.1998 - 01.2000
Apprentice Hairdresser
Hairline Design
01.1994 - 01.1998
Education
Certificate III in Business Administration - Business Administration
TAFE NSW
Padstow01.2011
Certificate III in Hairdressing - Health & Wellbeing
TAFE NSW
Bankstown01.1995
Skills
- Aroflo
- Salesforce
- Microsoft Office Suite
- Movex
- Lotus Notes
- Subs Plus
- Real View
- Constant Contacts
- Axapta
- MYOB
- EFTPOS
Licensesandaccreditation
- Certificate III - Business Administration
- Certificate III - Hairdressing
Professional Development
- Telephone Skills to Triple Your Sales - 2010
- Aussie Host (Customer Service Course) - 2003
- Introduction to Computers - 1998
- Typing - 1998
- Beauty Skincare & Makeup - 1997
Employmentrelatedskillsandstrengths
- Proficient within a dynamic, fast paced working environment
- Open to change, adaptable in new and varying circumstances
- Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
- Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
- High-proficiency with various industry related technology and software
- Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
- Ability to remain calm and productive under pressure, creating confidence in the team and staff
- Takes initiative in order to begin or complete a task without needing prompting
- Provides regular and skillful communication to achieve an outcome
- Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
- Effective communicator, which includes listening and talking
- Loyal and understanding individual with a desire to provide my employer with as much value as possible
References
- John Jordan, General Manager, Jordans, 0419 445 520
- Belinda Paul, HR Manager, Cormack Packaging Pty Ltd, (02) 9707 8000
- Janet Robertson, Production Manager, Retail Media, 0414 396 034
- Katrina Russell, CS Manager, Virbac Animal Health, (02) 9772 9772 / (02) 9887 0338
Timeline
Office Manager
Augusta Golf Cars
10.2021 - Current
Administration Assistant
Jordans NSW
03.2018 - 10.2021
Customer Service Representative
Virbac Animal Health
01.2013 - 01.2018
Customer Service Representative / Reception
Cormack Packaging
01.2010 - 01.2012
Subscriptions Manager
Retail Media
01.2008 - 01.2010
Customer Service / Subscriptions
Universal Magazines
01.2005 - 01.2008
Customer Service / Subscriptions / Data Entry
Database Consultants Australia
01.2000 - 01.2005
Office Administration & Reception
Gansel Australia
01.1998 - 01.2000
Apprentice Hairdresser
Hairline Design
01.1994 - 01.1998
Certificate III in Business Administration - Business Administration
TAFE NSW
Certificate III in Hairdressing - Health & Wellbeing
TAFE NSW
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