Rachel Joy Newell
Frankston,VIC
Summary
Results-oriented Estimator skilled in cost estimation and workflow optimization. Delivers precise material take-offs while enhancing customer satisfaction through clear communication. Thrives in fast-paced environments, effectively managing last-minute changes and maintaining high-quality work under pressure. Committed to continuous learning and professional growth, with strong teamwork and communication abilities that contribute to project success.
Overview
21
21
years of professional experience
Work History
Customer Sales Advisor
Vulcan
Melbourne, VIC
09.2014 - Current
- Liaised with customers via phone and email to clarify material requirements and ensure accurate order processing.
- Resolve customer enquiries and discrepancies in a professional and solution-focused manner.
- Raise and manage sales orders through ERP systems, ensuring precision in product specifications and quantities.
- Coordinate with warehouse teams to ensure processing accuracy and timely fulfilment.
- Coordinated material shipments to customers or warehouse locations, optimizing lead times and freight efficiency.
- Provide technical product information relating to steel grades, availability, and processing capabilities.
- Collaborate with internal teams to improve workflow efficiency and service standards.
National Trainer / Customer Sales Advisor
Interlloy Pty Ltd
Melbourne, VIC
02.2016 - 09.2018
- Developed and delivered personalized training plans for staff across multiple states.
- Facilitated workshops to improve product knowledge among sales teams, resulting in enhanced customer engagement.
- Collaborated with management to identify skill gaps and create training opportunities.
- Conducted needs assessments to design targeted training solutions addressing specific skill gaps identified in the workforce.
- Assessed training effectiveness through participant feedback and performance evaluations.
- Updated procedures and learning resources for nationwide adoption, ensuring consistency across all regions.
- Organized learning activities integrating classroom instruction with practical experiences.
Estimator
Westplate
Rockingham, WA
02.2014 - 09.2014
- Performed detailed manual material take-offs from CAD and hand-drawn structural drawings.
- Interpreted complex documentation to accurately determine quantities, weights, material grades, and compliance requirements.
- Completed steel weight calculations while considering yield optimisation, sheet utilisation, and waste minimisation.
- Structured full project breakdowns into detailed line items for procurement and fabrication.
- Coordinated closely with fabricators to ensure materials met drawing intent and structural specifications.
- Liaised with suppliers to obtain accurate pricing and ensure cost-effective material selection.
- Maintained organised and methodical records of estimates, revisions, and supporting documentation.
- Supported delivery of complete structural material packages, including regional and cyclone-rated projects.
Customer Sales Advisor
Interlloy Pty Ltd
Henderson, WA
05.2010 - 02.2014
- Liaised daily with customers via telephone and email to address requirements and resolve queries, enhancing customer satisfaction.
- Raised sales orders for warehouse processing, maintaining accuracy in invoicing to support financial integrity.
- Generated purchase orders and coordinated shipments to warehouse or clients, ensuring timely delivery.
- Conducted regular stock takes to ensure accuracy in quoting and fulfilling customer orders.
- Interpreted material test certificates to align with customer specifications.
- Collaborated closely with warehouse manager to streamline operations.
- Considered timing and cost factors in logistics planning for couriers and warehouse operations.
- Assisted accounts clerk by managing accounts receivable and payable, filing expenses, and reconciling payments.
Sales Assistant
Baines
Perth, WA
04.2010 - 07.2010
- Served as Sales Assistant, leveraging product knowledge to effectively sell Manchester merchandise.
- Managed store opening and closing procedures, processed end-of-day takings, and designed engaging displays to attract customers.
- Maintained organized displays and ensured store cleanliness to enhance customer shopping experience.
Swimming Instructor
Stateswim
Perth, WA
04.2010 - 07.2010
- Instructed swimming techniques to individuals of various skill levels.
- Designed engaging lesson plans for group and private sessions.
- Delivered personalized support to each child, enhancing swimming skill development and individual progress.
- Monitored pool safety and enforced rules during lessons.
- Maintained first aid and swimming instruction accreditations to ensure safety and compliance.
Sales Assistant
Big Dipper’s Garden City
Perth, WA
11.2008 - 01.2010
AFL Junior Football Umpire
East Fremantle Junior Football Umpires Association
Perth, WA
03.2007 - 09.2009
Food & Beverage Team
Adventure World
Perth, WA
09.2006 - 04.2008
Children’s Ministry Team Leader
SouthCity Church
Perth, WA
01.2005 - 01.2008
Data Entry Operator
Transpacific Industries
Perth, WA
07.2006 - 09.2006
Administrative Assistant
Somerville Baptist College
Perth, WA
01.2006 - 06.2006
Education
Certificate IV - Training and Assessment (TAE40110)
Chisholm Institute
Melbourne, VIC01-2017
Bachelor - Commerce
Curtin University
Perth, WA01-2012
Bachelor - Exercise and Sports Science
University of Notre Dame
Perth, WA01-2010
High School Diploma -
Somerville Baptist College
Perth, WA11-2009
Skills
- Order processing and estimation
- Cost estimation
- Mathematical skills
- Product knowledge and specifications
- ERP systems management
- Workflow optimization
- Microsoft Office proficiency
- Customer relationship management
- Customer service excellence
- Problem resolution techniques
- Attention to detail
- Team collaboration
- Time management
- Deadline adherence
- Autonomous work ethic
- Effective communication
- Technical writing expertise
References
- Kirstee Kato, 0423 767 469, National Customer Sales Team Leader – Vulcan Engineering Steels
- Richard Love, 0403 090 360, Mackay Branch Manager – Vulcan Engineering Steels (Previously Interlloy Perth Branch Manager)
Personal Information
- Date of Birth: 04/25/92
- Nationality: Australian
Timeline
National Trainer / Customer Sales Advisor
Interlloy Pty Ltd
02.2016 - 09.2018
Customer Sales Advisor
Vulcan
09.2014 - Current
Estimator
Westplate
02.2014 - 09.2014
Customer Sales Advisor
Interlloy Pty Ltd
05.2010 - 02.2014
Sales Assistant
Baines
04.2010 - 07.2010
Swimming Instructor
Stateswim
04.2010 - 07.2010
Sales Assistant
Big Dipper’s Garden City
11.2008 - 01.2010
AFL Junior Football Umpire
East Fremantle Junior Football Umpires Association
03.2007 - 09.2009
Food & Beverage Team
Adventure World
09.2006 - 04.2008
Data Entry Operator
Transpacific Industries
07.2006 - 09.2006
Administrative Assistant
Somerville Baptist College
01.2006 - 06.2006
Children’s Ministry Team Leader
SouthCity Church
01.2005 - 01.2008
Certificate IV - Training and Assessment (TAE40110)
Chisholm Institute
Bachelor - Commerce
Curtin University
Bachelor - Exercise and Sports Science
University of Notre Dame
High School Diploma -
Somerville Baptist College