Rachel Kenyon
Summary
Accomplished Support Coordinator with a proven track record of enhancing client outcomes through effective service coordination and strong stakeholder collaboration. Excelled in managing high-volume caseloads and improving service delivery by leveraging expertise in Microsoft Office Suite and exceptional communication skills. Demonstrated resilience and consumer focus, consistently exceeding performance metrics.
Overview
7
7
years of professional experience
Work History
Level 2 Support Coordinator
Each
11.2023 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Assisting NDIS participants with complex needs to initiate and coordinate their NDIS plan, negotiate appropriate support and services and develop their skills and confidence to manage their plan independently
- Working alongside and connecting with community support and mainstream services, including Mental Health and Disability-related services and hospitals
- Demonstrated experience in community participation and service coordination that has improved the lives of people with a disability
- Ensuring all services are booked and rostered for customers in a timely way
- A strong understanding of managing services within a NDIS plan
Level 2 Support Coordinator
Gilda Care
03.2023 - 11.2023
- Supporting clients to build their capacity, while supporting their understanding of the NDIS and supporting their choice and control in implementing their NDIS plan goals.
- Coordinating a range of supports to suit client needs across multiple providers.
- Coordinating client plans to enable greater independence across all domains of life
- Working within each person's funding levels (continually track, monitor, and report funding budgets).
- Gathering and documenting relevant information about clients from other services for the development of evidence-based reports and updates
- Liaise and work collaboratively with key stakeholders to establish a mutual goal of coordinating service delivery and developing effective linkages relevant to the achievement of NDIS goals.
Allied Health Intake, and Allocations Officer
CareMode Allied Health Services
03.2023 - 07.2023
- Allocate the participant to the clinician and assist with scheduling consults
- Provide information to support coordinators, participants, and their families about CareMode services.
- Reporting progress of clients on the allocation waitlist to support coordinators and families.
- Reorganise, and manage the intake process for new participants seeking disability support services.
- Complete onboarding of new participants with all relevant compliance using Powerdiary software
- Compliance with NDIS polices
- Develop, implement, and monitor quality of the business. By developing promotional products, team efficiency and client satisfaction.
- Conduct screenings of participants to determine their support needs and goals.
- Manage and resolve client complaints and feedback.
- Develop and maintain effective working relationships with management, staff, and stakeholders.
- Liaising with the operation manager, and clinicians to meet billable and goals of the company.
Medical Receptionist and Administrative Assistant
Hoxton Medical Practice Management
07.2022 - 03.2023
- Managing daily office administrative operations
- Updating patient files as appropriate with all incoming correspondence
- Liaising with and building working relationships with consultants and clinical staff
- Providing exceptional patient customer service in a timely and pleasant manner
- Processing patient accounts and payments as well as daily reconciliation
- Bulk Billing and DVA batching, reconciliation and follow up with Medicare
- Arranging Skype for Telehealth consults
- Following up overdue accounts
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
Assistant Store Manager
Schnitz
12.2021 - 07.2022
- Worked closely with restaurant manager to drive solutions and resolve conflicts
- Worked within KPI’s
- Worked collaboratively with other stores and departments -
- Managed all the financial aspects of the store's operations, including monthly forecasting, cost control and reporting to ensure all KPI’s are met
- Maintained exceptional standards of product and service delivery that is consistent with customer expectations with the Schnitz standards of excellence
- Encouraged the stores management team to develop their skills through performance planning and continuous training
- Participated in store review meetings, ensuring all corrective action plans are communicated to all team members
Team Leader
Schnitz
01.2018 - 12.2021
- Ensured staff respond pro-actively to all customer issues, queries and complaints and provide feedback on all results in operational review meetings
- Led management to control and achieve all KPI’s
- Train team to best maximise profitability and local market share while building commitment to the value of the brand
- Mentored all levels of employee through formal and informal meetings, discussions, and performance feedback
Education
Certificate 3 And 4 in Fitness - Personal Training
Fit College
Online 12.2025
Certificate in Mental Health -
Monash University
Melbourne, VIC02.2025
Bachelor of Health Sciences - Nutrition, Physical Activity, And Health Promotion
Deakin University
Melbourne, VIC10.2022
Skills
- Strong written and verbal communication skills
- Consumer Focus
- Documentation and Recordkeeping
- Time Management
- A keen eye and strong attention to detail
- Team Collaboration
- Highly proficient in the Microsoft Office Suite
- Resilient
- Experience working under pressure whilst hitting (and often exceeding) performance metrics
Timeline
Level 2 Support Coordinator
Each
11.2023 - Current
Level 2 Support Coordinator
Gilda Care
03.2023 - 11.2023
Allied Health Intake, and Allocations Officer
CareMode Allied Health Services
03.2023 - 07.2023
Medical Receptionist and Administrative Assistant
Hoxton Medical Practice Management
07.2022 - 03.2023
Assistant Store Manager
Schnitz
12.2021 - 07.2022
Team Leader
Schnitz
01.2018 - 12.2021
Certificate 3 And 4 in Fitness - Personal Training
Fit College
Certificate in Mental Health -
Monash University
Bachelor of Health Sciences - Nutrition, Physical Activity, And Health Promotion
Deakin University
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