Summary
Overview
Work History
Education
Skills
Languages
Supervisory Skills
Timeline
Generic

Rachel Kim

Melbourne,VIC

Summary

To utilize excellent communication and problem-solving skills in a customer service role, aiming to enhance customer satisfaction and loyalty. Seeking a position where I can leverage interpersonal abilities to address inquires, resolve issues, and contribute to the overall improvement of the customer experience.

Overview

9
9
years of professional experience

Work History

Front Office Receptionist

Adina Apartment Hotel Northbank
02.2014 - 01.2023
  • Proficiently greet and welcome guests by name, ensuring a personalized and warm arrival experience, while efficiently managing the daily check-in and check-out processes to maintain a seamless and hospitable environment within the hotel.
  • Dealing with customers with an excellent manner and resolve complaints in timely and professional manner.
  • Collaborate with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Receive internal and external calls promptly to ensure guest requests are being assisted and solved, and enter bookings when required.
  • Route incoming mail and messages to relevant personnel without delay.
  • Performing cashiering duties if required; apply and refund deposit
  • Process bank statement.
  • Training new team members on company procedures, customer service and issue resolution.

Reservations to Relief Reservations Manager’s Leave

Adina Apartment Hotel Northbank
07.2015 - 06.2016
  • Check emails regularly and response in timely manner.
  • Entering and handling group rooming list.
  • Execute daily pick-up report with meticulous attention to details.
  • Auditing bookings from the reservation’s report.
  • Receive calls in a professional and courteous manner, demonstrating effective communication skills and ensuring a positive customer experience through attentive and helpful interactions.

Education

Bachelor in International Hospitality Management -

AUT University

Skills

  • Obtained relevant work experiences in Customer Service and Retail
  • Deliver maximum results under high-pressure in high-stress environment
  • Proactive and strong customer oriented mind
  • Self-motivated with positive attitude and team oriented
  • Take pride in achieving the best possible results
  • Possesses strong work ethic, with a focus towards effective problem solving
  • Proven skills in effective verbal and written communication
  • Team Collaboration

Languages

English
Full Professional
Korean
Native or Bilingual

Supervisory Skills

  • Cash handling and management
  • Retail merchandising experience
  • Staff training and development
  • Awareness and compliance of strict EEO and OH&S policies and procedures
  • Compliant with quality assurance principles as required within specific time frames

Timeline

Reservations to Relief Reservations Manager’s Leave

Adina Apartment Hotel Northbank
07.2015 - 06.2016

Front Office Receptionist

Adina Apartment Hotel Northbank
02.2014 - 01.2023

Bachelor in International Hospitality Management -

AUT University

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Rachel Kim