Rachel Kitchen
MELBOURNE,VIC
Summary
Dynamic and results-driven professional with extensive experience at ALDI, excelling in team leadership and customer service. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and attention to detail. Skilled in cash handling and maintaining hygiene standards, ensuring a positive and safe environment for all.
Overview
20
20
years of professional experience
Work History
Table Games Dealer
Crown
Melbourne , Victoria
01.2023 - 10.2026
- Explained game rules and betting limits to guests clearly.
- Protected game integrity by following gaming regulations and house standards.
- Assisted Crown guests with courteous service and calm table presence.
- Provided friendly customer service to guests at the casino table games area.
- Maintained a positive attitude and professional demeanor during shifts.
Bar Attendant
Bulimba Bowls Club
Brisbane, QLD
09.2019 - 11.2022
- Served beverages and snacks to members and guests, enhancing their experience at the bowls club bar
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Built excellent relationships with guests to achieve repeat business.
- Delivered food and beverages to customers at the bar and tables.
- Prepared bar area for busy service and special club functions
- Maintained cleanliness across bar counters, equipment, and public serving areas
- Delivered food and beverages to customers at bar and tables, ensuring timely service and guest satisfaction.
Manager
ALDI
Salisbury , QLD
03.2013 - 08.2019
- Managed store operations using ALDI standards for service, safety, and presentation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Reviewed compliance with food safety, cleaning, and loss prevention practices.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Cleaner
Gotcha Cleaning Service
Brisbane, QLD
02.2010 - 03.2011
- Cleaned residential and commercial spaces for Gotcha Cleaning Service clients.
- Sanitized bathrooms, kitchens, and high-touch surfaces using approved cleaning products.
- Swept, mopped, and vacuumed floors across assigned cleaning routes.
- Emptied trash bins and replaced liners throughout client properties.
- Restocked supplies and maintained cleaning carts for Gotcha Cleaning Service jobs.
- Inspected rooms for missed debris before client handoff.
- Followed safety procedures when handling chemicals and equipment.
Crew Member
McDonald's
Calamvale , QLD
12.2007 - 01.2010
- Processed drive-thru and front counter orders during peak hours, ensuring quick service and customer satisfaction
- Operated cash register and handled customer payments accurately
- Took drive-thru and front counter orders, accurately capturing customer requests and enhancing order accuracy
- Maintained clean dining, kitchen, and service areas throughout shifts
- Organized and stocked supplies before shifts and restocked ingredients, supporting smooth daily operations
- Followed food safety, sanitation, and handling procedures in restaurant service
Crew Member
Donut King
Garden City, QLD
11.2006 - 11.2007
- Greeted guests and took custom orders with friendly, professional service
- Prepared espresso drinks and specialty beverages in busy café service
- Maintained clean bar stations, dining areas, and equipment throughout shifts
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Calamvale Community College
Brisbane , QLDSkills
- Game procedures
- Cash handling
- Guest service
- Customer service
- Attention to detail
- Situational awareness
- Quick decision making
- Composure under pressure
- Conflict resolution
- Incident reporting
- Team collaboration
- Team leadership
- Problem solving
- Professional conduct
- Verbal communication
- Relationship building
- Hygiene standards
- Chemical safety
References
References available upon request.
Timeline
Table Games Dealer
Crown
01.2023 - 10.2026
Bar Attendant
Bulimba Bowls Club
09.2019 - 11.2022
Manager
ALDI
03.2013 - 08.2019
Cleaner
Gotcha Cleaning Service
02.2010 - 03.2011
Crew Member
McDonald's
12.2007 - 01.2010
Crew Member
Donut King
11.2006 - 11.2007
Calamvale Community College