Rachel Lorenz
Sydney,NSW
Summary
Dedicated and customer focused Cabin Crew Member with a proven track record of delivering exceptional in-flight service while ensuring passenger safety, comfort, and satisfaction. Known for maintaining composure and professionalism under pressure, consistently upholding Qantas protocols and standards. As a proud Crew Ambassador for Qantas, I have passionately represented the brand at numerous public events, promotional campaigns, and media engagements. Highly skilled in effective communication, team collaboration, and creating unforgettable passenger experiences that embody Qantas' core values.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Qantas Airways
05.2023 - Current
- Conducted safety demonstrations, adhering to aviation regulations and fostering passenger awareness of emergency procedures.
- Collaborated with team members to manage cabin operations efficiently during boarding and disembarking processes.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Ensured safety and comfort of customers onboard aircraft.
Crew Ambassador
Qantas Airways
06.2024 - Current
- Representing the airline at industry and customer-focused events, ensuring all promotional material is on-brand and engaging
- Consistently promoting a positive image of the airline, ensuring that every interaction reflects the Qantas spirit
- Maintaining a professional appearance and adhering to the airline’s dress code to represent the brand effectively
- Ensuring all interactions and public appearances reflect Qantas' premium standards
- Projecting confidence and enthusiasm, whether interacting with a crowd or representing the brand in a one-on-one setting
Customer Service Representative
Kentucky Fried Chicken
10.2018 - 05.2023
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new representatives on company policies and customer service protocols.
- Handled escalated issues with professionalism, ensuring timely resolution for customers.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
Education
Certificate III in Travel, Tourism And Events
TAFE NSW
12-2022
Certificate III in Retail
TAFE NSW
12-2021
Skills
- Exceptional communication
- Patience and resilience
- Adaptability
- Team collaboration
- Product knowledge
- Problem-solving
- Decision-making
Timeline
Crew Ambassador
Qantas Airways
06.2024 - Current
Cabin Crew
Qantas Airways
05.2023 - Current
Customer Service Representative
Kentucky Fried Chicken
10.2018 - 05.2023
Certificate III in Travel, Tourism And Events
TAFE NSW
Certificate III in Retail
TAFE NSW
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