Rachel Love
Canberra,ACT
Summary
I am a dedicated and results-driven Senior Test Analyst/Test Lead, with extensive experience in software testing and IT application management. Previously working at the Department of Health and, prior to that, the Civil Aviation Safety Authority (CASA), where I played a pivotal role in implementing and executing efficient testing processes for the organization's IT applications, using varying tools and technologies. With over 17 years of experience as a Software Test Analyst, I have gained experience across a range of Federal Government departments, including the Department of Employment and Workplace Relations (DEWR) and the Department of Home Affairs. My comprehensive testing expertise and leadership abilities have consistently delivered successful outcomes, particularly in dynamic, high-pressure environments. I am skilled in a broad range of testing methodologies and tools, including Azure Cloud-based testing, Microsoft Dynamics 365 CRM, Siebel, .NET, and WCAG compliance guidelines for accessibility testing. I excel at prioritizing tasks, meeting business objectives, and leading teams through change initiatives, such as CASA's digitized Service Delivery Transformation and Aged Care Application for the Department of Health. My ability to adapt to evolving workloads and rapidly acquire new skills reflects my commitment to continuous improvement. Holding ISTQB level certifications and certified as an Agile and WCAG Tester, I can demonstrate my commitment to successful learning. I am seeking an opportunity to explore other federal government departments where I can impart my knowledge to a new team.
Overview
18
18
years of professional experience
Work History
Test Lead/Senior Test Analyst
Dept Health
03.2025 - 06.2025
- Attendance of PBI Stand Ups to discuss PBIs’ and PCRs for consideration and when timelines for design will be completed
- Allocated PBI’s to testers and updated excel spreadsheets of when they would commence test case preparation
- Kept Excel test case preparation numbers up to date so Test Manager could report on them weekly to stakeholders
- Organising Peer Reviews for PBI’s that have been completed and notifying testers when PBI’s had been changed so they could update their test cases to keep in alignment with the changes
- Monitoring test case preparation to ensure that the correct naming conventions were adhered to, the target release date was added and a PBI was linked to each test case
- Monitoring test case review to ensure that the testers checked for test coverage, test case standards, test case priority, target cycle, E2E for the PBI if needed, accessibility tests added and changed from design to ready status
- Scheduled and ran walkthroughs to introduce testers who would showcase the test cases they covered for each PBI they had worked on to developers and designers and project managers
- Monitor test execution progress to ensure we have evidence to support our pass results and once the outcome is Passed the status has been changed to Closed status and any test cases also blocked by a P1 was failed and linked to the P1 for reporting purposes
- Monitor our test case execution rates to ensure our daily execution numbers were met and moved team members around depending on priority
- Created a contact list to support the bugs that were raised and who they would need to be assigned to for remediation
- Monitor our bug queues to ensure bugs raised complied with our criteria e.g. title, area, path, iteration path, steps to replicate, appropriate screenshots and the priority and severity
- Monitor ready for retests and advise testers that they were in their queue and needed their attention
- Set up and ran bug triage meetings each day to ensure and P1 and P2 bugs were going to addressed
- Attended daily stand-up meeting with testers to obtain updates or any blockers that needed escalating
- Attended daily stand-up meeting with developers and designers to get updates to pass information back to the testers
- Managed project deferred bugs and negotiated when they would be fixed in which release
- Supported the mobile and portal team which consisted of 40 staff to assist with any blockers that needed escalation
- Updated P1 & P2 register to support the blockers and issues the portal and mobile team were facing and this also provided updates to key stakeholders to progress of testing efforts
- Liaise with UAT Testing Team to advise when a PBI was ready for testing in cycle 2.
- Kept WFH and Testing Staff Register up to date to support when staff were commencing and leaving the Department from Melbourne, Sydney, Canberra and Queensland offices
- Assisted with system integration test execution in Cycle 2 which consisted of .net application (external facing) and Siebel application (staff facing) and CRM 365 dynamics (internal facing for portal application where customers information is stored)
- Assisted in WCAG accessibility portal testing for Aged Care Application
- Creation of multiple E2E task cards from the latest release to support new starter testers coming onboard
- Exploratory testing of each page which resulted in identifying gaps in business requirements and raising over sixty P3/P4 bugs
Senior Test Analyst/Test Lead
Civil Aviation Safety Authority (CASA)
05.2010 - 02.2025
- Analysis of business functional specifications and business requirements using the waterfall methodology and raising requests for clarification if applicable.
- Analysis of user stories, acceptance criteria, and business rules using agile methodology, and raising requests for clarification if applicable.
- Writing test matrices, test case script plans, and coverage of security roles.
- Peer reviewing test cases, scripts, and providing feedback.
- Linking test cases to user stories and business requirements for traceability.
- Executing test cases/scripts with a pass, fail, or blocked status.
- Completed SOE testing when required.
- Conducted digital identity testing for the MyCASA application.
- Cross-Browser Compatibility Testing.
- I participated in many CRM 365 Dynamics projects that were delivered by third-party vendors and CASA in-house staff to support the business needs of CASA.
- Regression suite test execution to shake out various test environments.
- Creating and compiling all related documentation and other testing artifacts in an accurate, complete, and timely manner, e.g., RFCs, defects, test plans, and test summary reports, and regularly updating the WIKI in DevOps to keep testing information up to date to ensure a smooth handover of BAU projects within the testing team.
- Reporting project progress in accordance with reporting requirements, which includes test case execution status and defect status queries using dashboards in DevOps.
- Liaise with a range of stakeholders, including Federal Government Departments, developers, business analysts, project managers, test managers, release managers, CAB approval delegates, architects, external vendors, and test leads.
- Providing estimates for new work activities.
- Attending daily stand-ups with projects to provide updates on testing efforts, and report any blockers.
- Participate in sprint planning activities.
- Provide weekly updates to the Section Head Manager on what each team member is currently working on.
- Join weekly change and release meetings to provide updates on testing efforts.
- Allocate test cases to testers to ensure we have appropriate coverage, and ensure our deliverables have been met.
- Onboarding new test analysts to the team and assisting where required to quickly upskill them to work independently.
- Provided feedback in performance reviews and skill development within the team.
- Creation of task cards to assist new test analysts.
- Assisted walkthroughs for businesses to assist with UAT and set up data.
- Business Verification Testing (BVT) after a code release in production, and removal of data out of production after release sign-off.
- Qualified and a skilled Web Content Accessibility Guidelines (WCAG) tester.
- Onboarding new testers and providing a walkthrough of current systems.
Acting Test Team Lead/Test Analyst
Department of Employment & Workplace Relations (DEEWR)
03.2009 - 04.2010
- Participated on Interview Panel
- Trialled and provided feedback with implementation of CTE Tool
- Presented walkthrough to other testing teams for CMAL
- Attendance of weekly Team Lead Schedule Meetings
- Organisation of new staff and assisted with cost codes, access to systems, workstation allocation and creation of how to documents for easier transition to the team, reviewing of timesheets before submitting to Human Resources area and gaining approval to be able to work overtime if required
- Creation of Defect Management Guidelines
- Assistance with UAT Testing
- Delegation of BAU work to team and ensuring that when defects had been fixed by developers and were at a ready for retest status, that the defects were assigned to my team, re-tested and closed in a timely manner
- Provided Defect Reports to the Project Manager and H & H reports to support my teams’ efforts
- Executed smoke tests when Oracle patches were deployed
- Liaised with relevant stakeholders for example, Development Manager and Developers, Business Analysts, Project Manager and Centre Management to enquire on follow ups on behalf of my team.
Software Test Analyst
Department of Immigration and Citizenship – Home Affairs
09.2007 - 02.2009
- Contribute to the implementation and management of IT Programme Office tools, methods and procedures
- Undertake research and analysis for the purposes of testing
- Undertake a range of operational tasks, including analysis of business functional specifications and business requirements
- Creation of test matrixes, test case templates and individual test cases
- Peer reviewing test cases
- Preparation of Regression suite for BAU Releases
- Executing test scripts, raising and retesting defects within Quality Centre
- Raising Requests for Clarifications to gain better understanding of the software product
- Providing test execution reports and outage logs to the Test Team Lead
- Able to successfully utilise the DIAC systems in order to complete projects
Skills
- Manual and functional testing
- User acceptance testing (UAT)
- WCAG compliance testing
- Usability testing
- Cross-browser testing
- Mobile device testing
- Integration testing
- Agile and waterfall methodologies
- Mapping test cases to user stories
- Azure Cloud and Azure DevOps
- Microsoft Dynamics 365 CRM
- Net and Siebel technologies
- HP Quality Center
- COTS integration and FMIS
- Microsoft Office Suite (Excel, Word, Project, Visio)
- Organisation-specific databases
- WCAG compliance guidelines
- Test case management
- Test execution monitoring
- Bug triage
- Requirements analysis
- Regression testing
- Agile methodology
- Stakeholder management
- Quality assurance
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Mentoring new testers
- Mobile testing
- Exploratory testing
- Test reporting
- Test planning
- Bug tracking
- User acceptance testing
- Manual testing
Education And Qualifications
- ISTQB Software Foundation and Advanced Testing and ISTQB Test Management Courses
- Certified Agile Tester
- Certified User Acceptance Tester (UAT)
- Certified WCAG Tester
- Effective Communication
- Leadership Skills Training
- Certificate IV in Accounting and Bookkeeping
Previous Roles
- Account Manager – Service Delivery, Federal Government Service Delivery, Telstra, 01/01/02, 12/31/07
- Customer Service Officer, International Directories, Telstra, 01/01/99, 12/31/01
- Customer Service Officer, National Directories, Telstra, 01/01/94, 12/31/98
- Wool Classer & Handler, Various Businesses, 01/01/90, 12/31/94
- Office Junior, Waipawa Municipal Council, 01/01/88, 12/31/89
- Secretary, Davidson Sorensen & Co Accountancy, 01/01/86, 12/31/87
Security Clearance
Baseline
References
Preethi Vuribindi, 0435 764 998
Summary Of Experience
I am a dedicated and results-driven Senior Test Analyst/Test Lead with extensive experience in software testing and IT application management. Previously working at Dept Health and prior to that Civil Aviation Safety Authority (CASA), where I have played a pivotal role in implementing and executing efficient testing processes for the organisations IT applications, using varying tools and technologies. With over 17 years’ experience as a Software Test Analyst, I have gained experience across a range of Federal Government departments including the Department of Employment & Workplace Relations (DEWR) and the Department of Home Affairs. My comprehensive testing expertise and leadership abilities have consistently delivered successful outcomes, particularly in dynamic and high-pressure environments. I am skilled in a broad range of testing methodologies and tools, including Azure Cloud-based testing, Microsoft Dynamics 365 CRM, Siebel, .net and WCAG compliance guidelines for accessibility testing. I excel at prioritising tasks, meeting business objectives, and leading teams through change initiatives such as CASA's digitised Service Delivery Transformation and Aged Care Application for Dept Health. My ability to adapt to evolving workloads and rapidly acquire new skills reflects my commitment to continuous improvement. Holding a Foundation level ISTQB certificate and certified as an Agile and WCAG Tester, I can demonstrate my commitment to successful learning. I am seeking an opportunity to explore other Federal Government departments where I can impart my knowledge on to a new team.
Personal Information
Citizenship: Australian
Timeline
Test Lead/Senior Test Analyst
Dept Health
03.2025 - 06.2025
Senior Test Analyst/Test Lead
Civil Aviation Safety Authority (CASA)
05.2010 - 02.2025
Acting Test Team Lead/Test Analyst
Department of Employment & Workplace Relations (DEEWR)
03.2009 - 04.2010
Software Test Analyst
Department of Immigration and Citizenship – Home Affairs
09.2007 - 02.2009