Rachel Mak
Sydney
Summary
Seasoned Pharmacy Assistant focused on collaborating to team success with knowledgeable, friendly support. Three years of administrative and retail experience. Positive and upbeat collaborator with strong problem solving and conflict resolution skills. Possesses strong multitasking and time management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Chemist Warehouse Pitt Street North
2023.06 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Table Games Dealer
Crown Sydney
2022.10 - Current
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Answered players questions and resolved disputes to provide excellent customer service.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Assisted players with placing bets, educating on game rules to increase understanding.
Pharmacy assistant
Chemist Warehouse Bondi Junction
2019.01 - 2023.10
- Assisting customers with general queries.
- Replenishing stock and maintaining inventory levels.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Setting up displays for catalogue promotions.
- Assisting in the dispensary with script in/out Night shift manager.
- Coordinating staff training and development activities.
- Resolving staffing issues and stock discrepancies.
- Supporting and contributing a cooperative organization.
- Ensuring organizational policies and procedures are followed.
- Strong communication skills among all stakeholders.
- Assist with any customer complaints.
- Maintain workplace occupational health and safety.
Supervisor
Chatime
2015.04 - 2017.01
- Obtaining leadership skills.
- Stock management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Aqua S International Pty Ltd
2015.02 - 2017.01
Crew member
2015.02 - 2015.04
- Being able to work efficiently within a team.
- Being able to allocate time efficiently to various tasks.
- Demonstrate communication skills by serving customers and delivering products.
KFC
2012.06 - 2013.02
- Demonstrate communication skills by serving customers and delivering products.
- Have the ability to work in fast-paced environment.
Education
Bachelor of Engineering -
Certificate III in Community Pharmacy - undefined
University of Technology
2021
Diploma IT - Interactive Design
2020
ICT (Information and Communication Technology) Engineering, Software
Strathfield Girls High School
2017
Bachelor of Science - Information Technology
IEC
2012
undefined
2007
Skills
- Interpersonal Communication
- Verbal and Written Communication
- Time Management
- Detail-Oriented
- Problem Solving
- Customer Service
- Team Building
- Pharmacy operations management
Certification
- certificate III in Community Pharmacy
Timeline
Retail Assistant Manager
Chemist Warehouse Pitt Street North
2023.06 - Current
Table Games Dealer
Crown Sydney
2022.10 - Current
Pharmacy assistant
Chemist Warehouse Bondi Junction
2019.01 - 2023.10
Supervisor
Chatime
2015.04 - 2017.01
Aqua S International Pty Ltd
2015.02 - 2017.01
Crew member
2015.02 - 2015.04
KFC
2012.06 - 2013.02
Bachelor of Engineering -
Certificate III in Community Pharmacy - undefined
University of Technology
Diploma IT - Interactive Design
ICT (Information and Communication Technology) Engineering, Software
Strathfield Girls High School
Bachelor of Science - Information Technology
IEC