Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Rachel Malcolm

Mount Martha,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns respect for work quality and speed.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Trainer

Self employed (Rachel Malcolm Personal Training)
Mooroolbark, Victoria
01.2018 - Current
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Inspected equipment regularly to ensure it is safe and functioning properly.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Organized group classes for small groups or large groups depending on client's preferences.
  • Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
  • Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Recommended products such as dietary supplements or heart rate monitors when necessary.
  • Maintained records of client's performance data such as weight loss, muscle gain, goals, personal bests.
  • Motivated clients to reach their personal best by providing positive reinforcement.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Responded promptly to customer inquiries regarding services offered or upcoming events.
  • Performed administrative duties such as billing customers, creating content, program updates, scheduling sessions and ordering supplies as needed.
  • Communicated with clients to determine goals and performed client assessments.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Built and established lasting relationships using encouragement and personal support.

Online Personal Trainer

Self employed (Rachel Malcolm Personal Training)
Mount Martha, Victoria
01.2018 - Current
  • Instructed clients in proper form and technique to ensure safety while exercising.
  • Assisted clients in setting realistic exercise goals and tracking progress towards them.
  • Responded promptly to client inquiries via email, Instagram, Facebook, phone or text message.
  • Monitored client feedback to ensure satisfaction with services provided.
  • Provided weekly check-ins with clients to assess progress and adjust plans as needed.
  • Adapted workout routines for individuals with physical limitations or special needs.
  • Developed and implemented customized fitness plans for clients based on their individual goals, needs and abilities.
  • Evaluated customer feedback regularly in order to improve service quality.
  • Maintained detailed records of each client's workouts, meals and progress reports.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Built and established lasting relationships using encouragement and personal support.

Personal Trainer

Anytime Fitness Croydon (Pure Power Fitness) Brendan Doherty
Croydon, Victoria
02.2013 - 12.2017
  • Provided one-on-one personal training sessions to clients.
  • Assisted new members with program orientation and equipment usage instruction.
  • Developed new exercises based on the latest research findings in the field of fitness and health.
  • Developed, implemented and monitored individualized fitness programs to meet clients' needs and goals.
  • Performed administrative tasks such as filing reports and maintaining records of payments made by customers.
  • Motivated clients to reach their maximum potential through encouragement and positive reinforcement.
  • Demonstrated correct technique while performing various exercises.
  • Maintained cleanliness of gym equipment before and after use by customers.
  • Maintained a safe exercise environment by enforcing safety regulations during all sessions.
  • Organized special events such as charity fundraisers or seminars related to fitness topics.
  • Scheduled appointments for clients and maintained accurate records of each session's progress.
  • Created effective marketing strategies to increase clientele base.
  • Improved membership enrollment by utilizing sales and marketing methods.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Resolved member and guest complaints or notified supervisor for solutions.
  • Increased customer base through door-to-door canvassing and initiating cold calls.

First Aid Officer

Oshclub
Mooroolbark, Victoria
07.2015 - 12.2016
  • Maintained a thorough knowledge of the streets, buildings, landmarks, and hydrants within assigned area of responsibility.
  • Prepared detailed reports documenting all aspects of response activities performed while on duty.
  • Evaluated existing policies and procedures pertaining to first aid protocols within organizations.
  • Documented any incidents or accidents that occurred during class sessions.
  • Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
  • Upheld patient safety standards by supervising students during medication administration.

Before and After School Care Assistant

Camp Australia
Ringwood, Victoria
08.2011 - 09.2012
  • Ensured that all necessary supplies were available for each activity or event.
  • Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
  • Maintained accurate records of attendance, student behavior, and other relevant information.
  • Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
  • Participated in staff meetings to discuss upcoming events, new policies, and strategies for improving the quality of service provided to families.
  • Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
  • Established clear rules and guidelines for acceptable behavior among participants.
  • Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
  • Provided feedback to parents regarding their child's academic development and social growth within the program.
  • Assisted teachers with classroom management techniques to ensure an orderly learning environment.
  • Provided first aid and medication as needed, adhering to health and safety protocols.
  • Recorded child behavior, food, and medication information for supervisors.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Read stories and led educational games to stimulate interest in learning.
  • Managed inventory of supplies, requesting restocks as necessary to maintain resources.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Attended staff meetings and training sessions to improve childcare skills.
  • Monitored children's progress and behavior, reporting observations to lead teacher.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Facilitated group activities to promote teamwork and social skills among children.
  • Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
  • Communicated effectively with parents and guardians about children's daily activities and progress.
  • Maintained clean and organized classroom and play areas to ensure a healthy environment.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Education

Certificate IV in Business Sales -

Australian Institute Of Fitness
Wheelers Hill, VIC
06-2013

Certificate IV in Small Business Management -

Australian Institute Of Fitness
06-2013

Certificate III And Certificate IV in Fitness -

Australian Institute Of Fitness
Wheelers Hill, VIC
06-2013

High School Diploma -

Mooroolbark Secondary College
Mooroolbark, VIC
12-1993

Skills

  • Service Marketing
  • Exercise program design
  • Activity Planning
  • Member support
  • Client Coaching
  • Goal setting and planning
  • Referral management
  • Client Engagement
  • Leadership skills
  • Motivational
  • Group and individual instruction
  • Strength training expertise
  • Personal training techniques
  • Account Management
  • Networking
  • Customer Relationship Building
  • Complaint Handling
  • Sales analytics
  • Needs analysis
  • Customer care
  • Negotiation
  • Relationship Building
  • Up-selling
  • Profit Generation
  • Business Development
  • Customer Engagement

Accomplishments

  • In year 12 I received the academic achievement award for Home economics.
  • I was one of only three people in my class to achieve 'Master Trainer' with Australian Institution of Fitness.
  • I was promoted from Personal Trainer to Head Personal Trainer and given admin duties (running weekly meetings, KPI's, assigning clients, run presentations for upcoming events such as 12 week challenges, etc...).

Certification

  • Certificate IV in Business Sales
  • Certificate IV in Small Business Management
  • Certificate IV in Fitness
  • Certificate III in Fitness
  • VIC Drivers license

Affiliations

  • I love spending time in the gym, especially focusing on strength training.
  • I enjoy spending time in the kitchen baking and creating cake masterpieces.
  • I have 4 beautiful Grandchildren.
  • I'm a very passionate Richmond fc member.
  • A good book, coffee and an hour on the beach is time well spent.

References

References available upon request.

Timeline

Personal Trainer

Self employed (Rachel Malcolm Personal Training)
01.2018 - Current

Online Personal Trainer

Self employed (Rachel Malcolm Personal Training)
01.2018 - Current

First Aid Officer

Oshclub
07.2015 - 12.2016

Personal Trainer

Anytime Fitness Croydon (Pure Power Fitness) Brendan Doherty
02.2013 - 12.2017

Before and After School Care Assistant

Camp Australia
08.2011 - 09.2012

Certificate IV in Business Sales -

Australian Institute Of Fitness

Certificate IV in Small Business Management -

Australian Institute Of Fitness

Certificate III And Certificate IV in Fitness -

Australian Institute Of Fitness

High School Diploma -

Mooroolbark Secondary College

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Rachel Malcolm