Rachel Maughan
Summary
Relentlessly client-centric and empathetic professional with 8+ years of customer service, client support, and administrative experience — including 2.8 years as Fitness Club Lead and Clinic Administrator. Passionate about holistic health, patient support, and contributing to positive client outcomes within alternative health and wellness environments. Strong communicator, highly organised, and committed to delivering exceptional support in fast-paced, people-centered settings.
Overview
11
11
years of professional experience
Work History
Fitness Club Lead and Clinic Administrator
Habit Health & Fitness
04.2023 - 01.2026
- Led gym operations, managed member relations, and coordinated team tasks to enhance overall member experience.
- Manage clinic admin functions including scheduling, client intake, and communication.
- Supported clients with a warm, professional approach to ensure seamless daily operations.
- Maintained accurate client records and addressed enquiries via phone, email, and in person to foster effective communication.
Account Manager
FarmIQ System Ltd
09.2021 - 04.2023
- Cultivated strong customer relationships by identifying needs and recommending tailored software solutions.
- Guided customers through onboarding journeys, ensuring confident use of products.
- Led webinars, responded to live chat enquiries, and contributed to sales revenue growth (~$20k+).
- Trained and coached new staff, enhancing team collaboration and effectiveness.
Customer Service Representative
FarmIQ System Ltd
09.2020 - 09.2021
- Delivered multi-channel customer support (phone, email, live chat, social groups).
- Provided training and feedback on product use and support processes.
Assistant Studio Manager
Awhi Yoga and Wellbeing
03.2019 - 09.2020
- Welcomed clients, provided front desk service, and ensured a supportive studio environment.
- Managed scheduling, email and phone enquiries, and membership updates.
Customer Support Specialist
Regen
11.2016 - 05.2019
- Educated clients on service use and resolved enquiries empathetically and efficiently.
- Supported training of new support staff.
Sales/Office Assistant
Breads of Europe
03.2016 - 11.2016
- Processed orders, resolved customer queries, and supported upselling efforts.
Graduate Programme & Rural Consultant
FMG Insurance
02.2015 - 03.2016
- Provided policy advice, managed client retention, and built strong client relationships.
Education
Embodied Processing Somatic Practitioner Training -
The Centre For Healing
4 2025
Health Coaching Training Program -
Institute of Integrative Nutrition (IIN)
1 2024
200-Hour Yoga Teacher Training -
Awhi Yoga And Wellbeing
12 2019
Bachelor of Commerce (Agriculture) - Farm Management
Lincoln University
12 2014
Skills
- Customer and patient support
- Scheduling and record keeping
- Team coordination
- Employee training
- Administration and organisation
- Communication and relationship management
- Health and wellness focus
- Technical proficiency
- Office administration
- Customer service excellence
- Effective communication
Accomplishments
• Received the 'Stepping Up Award' for leadership initiative at FarmIQ (2022).
• Nominated for Consultant of the Year and People’s Choice Award at FMG (2015).
• Selected for the FarmIQ LEAD leadership development course.
• Completed 200hr Yoga Teacher Training — deepened understanding of mind-body health.
• Nominated for Consultant of the Year and People’s Choice Award at FMG (2015).
• Selected for the FarmIQ LEAD leadership development course.
• Completed 200hr Yoga Teacher Training — deepened understanding of mind-body health.
References
- Jana Tocker, fitness club manager, 027-405-8927
- Nicholas Crosse, FarmIQ manager, 027-344-4075
- Wayne Roberts, Lead physio at Habit Clinic, 021-280-0275
Affiliations
• Competed in the NZ Amateur Pole competitions
Timeline
Fitness Club Lead and Clinic Administrator
Habit Health & Fitness
04.2023 - 01.2026
Account Manager
FarmIQ System Ltd
09.2021 - 04.2023
Customer Service Representative
FarmIQ System Ltd
09.2020 - 09.2021
Assistant Studio Manager
Awhi Yoga and Wellbeing
03.2019 - 09.2020
Customer Support Specialist
Regen
11.2016 - 05.2019
Sales/Office Assistant
Breads of Europe
03.2016 - 11.2016
Graduate Programme & Rural Consultant
FMG Insurance
02.2015 - 03.2016
Embodied Processing Somatic Practitioner Training -
The Centre For Healing
Health Coaching Training Program -
Institute of Integrative Nutrition (IIN)
200-Hour Yoga Teacher Training -
Awhi Yoga And Wellbeing
Bachelor of Commerce (Agriculture) - Farm Management
Lincoln University