Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 15 years of experience building community and developing social skills through incremental therapeutic techniques.
Hi, I’m
Rachel McCarthy
Support Worker
Logan Reserve,QLD
Summary
Overview
28
years of professional experience
3
Certification/ Diploma
Work History
Rachel McCarthyLogan Reserve, QLD
Support Worker
07.1996 - Current
Job overview
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
CCDA College of Creative Design And Arts Pty LtdQLD
Diploma from Community Service Case Management
12.2014 - 12.2015
University Overview
Community Service Case Management
QualifynowHelensvale
Cert III from Training & Assessment ( TAE)
02.2014 - 02.2015
University Overview
Training & Assessment
Australian Academy
Cert III
06.2019 - 07.2020
University Overview
Individual Support
Skills
- Daily living Support
- Documentation abilities
- Clean Driving Record
- Budgeting and financial management
- Behavioral support
- Professionalism
- Cultural Sensitivity
- Mobility Assistance/Support
- Troubleshooting
- Meal Preparation/peg feeding
- Life Skills Development
- Recreational Activities
- Emotional Support
Certification
- Diploma Community Service Case Management Training - 12months
- Cert III Individual Support Training 12 months
- TAE - Training and Assessment
- On going units (eg) NDIS and many more
Work Preference
Work Type
Part TimeTimeline
Australian Academy
Cert III
06.2019 - 07.2020
CCDA College of Creative Design And Arts Pty Ltd
Diploma from Community Service Case Management
12.2014 - 12.2015
Qualifynow
Cert III from Training & Assessment ( TAE)
02.2014 - 02.2015
Support Worker
Rachel McCarthy
07.1996 - Current
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