Rachel McCombie
Marrickville,NSW
Summary
An accomplished professional offering diverse experiences and a range of highly transferrable skills from time spent in the Royal Air Force. Ability to perform in high pressure environments, using a vast range of skillsets and knowledge, has allowed me to thrive in new work environments when travelling overseas for long durations of time.
A confident and prolific communicator, catering to all types of people and communication methods. I can work independently but also relish being part of a productive team. I am looking to use my skillsets to widen my working knowledge and take on new roles and challenges.
Overview
10
10
years of professional experience
Work History
Supervisor
Single O Specialty Coffee
09.2023 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Area Manager
Marston’s PLC
08.2020 - 08.2023
- Implemented marketing strategies to increase brand awareness and drive sales growth in the assigned area.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Supervised 20 location managers and managed 35 locations, maintaining contractual, compliance and reporting requirements for all areas and assets.
Executive Administrative Assistant
WorkVentures
01.2020 - 06.2020
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and handled calenders for senior leadership.
Logistics Administrator
Royal Air Force
01.2014 - 01.2019
- Liaising with senior management and civil engineers to diagnose / resolve faults within workplace
- Using expertise to teach and support new employees straight out of trade training
- Being front desk clerk liaising with all ranks including military dignitaries to deal with all personal administrative issues questions and set ups, e.g Money claims, payroll and personnel computer profiles.
- Implemented cost-saving measures through careful analysis of financial processes and identification of areas for improvement.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
Education
Level 4 Diploma - Hospitality Administration And Management
City And Guilds
UK2020
Level 3 NVQ - Hospitality Supervision And Leadership
City And Guilds
UK2019
Level 2 Diploma - Work Based Animal Care And Welfare
City And Guilds
UK2018
A Levels - Biology (A), English Lit (A), English Lang (B)
University of Lincoln
UK2016
Level 2 NVQ - Business And Administration
City And Guilds
UK2015
Skills
- Exceptional communicator
- An excellent team member and team leader
- Information confidentiality
- File Management
- Travel Coordination
- Calendar Management
- Documentation And Reporting
- Process Improvement
- Social Media Management
- Professional and mature
- Interpersonal Communication
- Customer Service-Oriented
Professional Development
- Metal Health Awareness Training Public Speaking
- Diversity and Inclusion
- Alzheimer’s awareness course
- Human Factors Training
- First Aid in the Workplace
- Field First Aid
- Physical Training Leader Course
- Explosive Identification
- Manual Handling
- Ski Instructor & Snow Boarding Instructor Courses
Volunteer Experience
- 2020, Providing care and assistance to animals burnt in bushfires, AU
- 2018-2019, Worked with the RSPCA becoming a fully trained veterinary assistant, providing minor medical care, rehabilitation and training to animals in need of rehoming.
- 2017-2018, I volunteered for Home Instead Home care (whilst in full-time work). I compassionately socialised and read to elderly people, who had different forms of dementia.
- 2014-2016, Supporting the RAAFA Association.Dog walking for the elderly and disabled in the Lincolnshire area, whilst working full-time at RAF Coningsby air base. - Mental illness awareness volunteer. I promoted the awareness of mental health and support to all 3 services.
Timeline
Supervisor
Single O Specialty Coffee
09.2023 - Current
Area Manager
Marston’s PLC
08.2020 - 08.2023
Executive Administrative Assistant
WorkVentures
01.2020 - 06.2020
Logistics Administrator
Royal Air Force
01.2014 - 01.2019
Level 4 Diploma - Hospitality Administration And Management
City And Guilds
Level 3 NVQ - Hospitality Supervision And Leadership
City And Guilds
Level 2 Diploma - Work Based Animal Care And Welfare
City And Guilds
A Levels - Biology (A), English Lit (A), English Lang (B)
University of Lincoln
Level 2 NVQ - Business And Administration
City And Guilds
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