Hi, I’m
Rachel McNeill
Events And Entertainment Management
Wynnum,QLD
Summary
Innovative and experienced individual with expertise in Events and Entertainment management and creative problem-solving. Skilled in project coordination, Artist management and innovative solution development. Committed to creating engaging and meaningful conections.
Overview
22
years of professional experience
1
year of post-secondary education
Work History
Dead Of Winter Fest Brisbane AustraliaBrisbane, QLD
Performer Supervisor, Event Supervisor & Artist Liaison
07.2017 - 07.2020
Job overview
- Managed event logistics and operations.
- Managed logistics of events planning, event booking, and event promotions.
- Coordinated performers and musicians for events.
- Coordinated schedules and timelines for events.
Progfest Brisbane AustraliaBrisbane, QLD
Brightside/Stage Manager
01.2019 - 01.2019
Job overview
- Enforced safety measures due to potential stage equipment hazards.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Arranged production schedules for a number of cast members and technical crew.
- Educated cast and crew members on evacuation scenarios for emergency situations during rehearsals and show operations.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Rock For RainBrisbane, QLD
Organiser, Event Co-Ordinator, Creative Director
05.2018 - 12.2023
Job overview
- Planned large-scale events such as trade shows, conferences and meetings.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping, and auditing tasks.
- Selected and ordered décor and event materials.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Accurately calculated and processed expenses during and after events.
- Interviewed clients to understand event scopes of work and establish budgets.
- Delivered smooth training execution by coordinating site selection, marketing, event management, and follow-up.
- Coordinated schedules and timelines for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Brainstormed and implemented creative event concepts and themes.
- Hired, trained and supervised volunteers and support staff required for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
Shredfest Brisbane AustraliaBrisbane, QLD
Stage Manager
08.2018 - 08.2023
Job overview
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Enforced safety measures due to potential stage equipment hazards.
- Arranged production schedules for a number of bands and technical crew.
- Maintained reference copies of production designs and distributed.
BIGSOUND Brisbane AustraliaBrisbane, QLD
Venue Supervisor, Stage Manager
09.2017 - 09.2020
Job overview
- Enforced safety measures due to potential stage equipment hazards.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Managed timelines and resources for for multiple artists on multiple stages.
- Arranged production schedules for a number of artists and technical crew.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Desert Wild Flower BrisbaneBrisbane, Australia
Owner and director/ Wedding, Festival & Events co-ordinator & stylist
02.2022 - Current
Job overview
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Established and managed communications with vendors, confirming service and supply delivery.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Created detailed timelines and budgets for events to meet all deadlines.
All Access CrewingBrisbane, QLD
Production Crew
02.2016 - Current
Job overview
- Production crew for international touring artists such as Cher, Queen, Roger Waters, Cirque Du Soliel and Foo Fighters.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Troubleshot production issues and provided timely solutions.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Electric Gypsy Entertainment & Events Brisbane AustraliaBrisbane, QLD
Owner and Director/ Festival & Events co-ordinator / Artist Manager/ Creative Director/ Stage Manager
02.2018 - 02.2022
Job overview
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
- Supported artist goals with corresponding action plans and timelines.
- Set realistic expectations with clients to consistently deliver on expectations.
- Managed portfolio of developing and established accounts to provide clients with strategic guidance.
- Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Assisted clients with establishing release timelines and flow of related marketing assets.
- Organized and attended industry events for talent and client promotion.
- Represented clients in negotiations with networks and production companies.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Fostered relationships with industry professionals for future connections.
- Helped client advance in career by monitoring trends and changes in preferred industry.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
FOR THE WOLVESBrisbane, QLD
Artist Manager
12.2017 - 07.2020
Job overview
- Oversaw licensing of tracks to other labels.
- Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
- Supported artist goals with corresponding action plans and timelines.
- Set realistic expectations with clients to consistently deliver on expectations.
- Leveraged networks to identify and generate opportunities to increase exposure and revenue for clients.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Assisted clients with establishing release timelines and flow of related marketing assets.
- Organized and attended industry events for talent and client promotion.
- Represented clients in negotiations with networks and production companies.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Advocated for clients in negotiations with agents and talent, promoting client careers.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Fostered relationships with industry professionals for future connections.
- Helped client advance in career by monitoring trends and changes in preferred industry.
- Researched and identified potential opportunities for clients, helping clients advance in industry.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Implemented and developed marketing plans to promote clients and increase visibility.
Greazefest Brisbane AustraliaBrisbane, QLD
Merchandise Manager
08.2016 - 08.2019
Job overview
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Negotiated pricing with vendors to achieve maximum profitability.
- Interacted with customers to obtain feedback and drive satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Identified opportunities to reduce lead times and improve inventory management.
- Facilitated resolution of vendor disputes and discrepancies.
- Negotiated pricing and terms with vendors to secure best value for company.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Generated reports on purchasing activities to support management decisions.
Dirty Dog Bar/SXSWAustin, Texas
Stage Manager
03.2018 - 03.2018
Job overview
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Enforced safety measures due to potential stage equipment hazards.
- Arranged production schedules for a number of artists and technical crew.
- Worked with director to develop effective use of rehearsal times.
- Maintained reference copies of production designs and distributed.
- Educated cast and crew members on evacuation scenarios for emergency situations during rehearsals and show operations.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Presented production ideas and determined creative scenarios for production and delivery.
- Collaborated with performers and producers to determine and achieve desired sound for production.
Dog And Parrot Tavern Robina, QLD
Bar Manager
01.2014 - 01.2016
Job overview
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bugzies Seafood Restaurant Broadbeach QLDBroadbeach, QLD
Restaurant Manager
12.2010 - 01.2014
Job overview
- Led and directed team members on effective methods, operations, and procedures.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Briars Country Lodge And Inn Bowral, NSW
Restaurant Supervisor/Bar Supervisor/Hotel Receptionist
01.2009 - 12.2012
Job overview
- Knowledge of charts program, answering phones,sending and receiving e-mails, check ins and check outs, group booking.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Supervised personnel and directed in wedding task administration and completion.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Otto’s On The BeachSurfers Paradise, QLD
Café Manager
03.2005 - 01.2007
Job overview
- Supervising shifts, opening and closing, cashing off daily takings, entering daily takings into the computer, problem and complaint resolution, high level of customer service, rosters, managing staff, stock ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and implemented strategies to promote cafe products and increase sales.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Mocha CafeByron Bay, NSW
Café Manager
06.2002 - 03.2005
Job overview
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and implemented strategies to promote cafe products and increase sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
JMC ACADEMY BRISBANEBrisbane, QLD
UNIVERSITY LEVEL DIPLOMA from ENTERTAINMENT BUSINESS MANAGEMENT
04.2017 - 04.2018
TAFEWentworth Falls, NSW
Cert 3 in Hospitality from Hospitality
02.2001 - 06.2001
Skills
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Timeline
Owner and director/ Wedding, Festival & Events co-ordinator & stylist
Desert Wild Flower Brisbane
02.2022 - Current
Brightside/Stage Manager
Progfest Brisbane Australia
01.2019 - 01.2019
Stage Manager
Shredfest Brisbane Australia
08.2018 - 08.2023
Organiser, Event Co-Ordinator, Creative Director
Rock For Rain
05.2018 - 12.2023
Stage Manager
Dirty Dog Bar/SXSW
03.2018 - 03.2018
Owner and Director/ Festival & Events co-ordinator / Artist Manager/ Creative Director/ Stage Manager
Electric Gypsy Entertainment & Events Brisbane Australia
02.2018 - 02.2022
Artist Manager
FOR THE WOLVES
12.2017 - 07.2020
Venue Supervisor, Stage Manager
BIGSOUND Brisbane Australia
09.2017 - 09.2020
Performer Supervisor, Event Supervisor & Artist Liaison
Dead Of Winter Fest Brisbane Australia
07.2017 - 07.2020
JMC ACADEMY BRISBANE
UNIVERSITY LEVEL DIPLOMA from ENTERTAINMENT BUSINESS MANAGEMENT
04.2017 - 04.2018
Merchandise Manager
Greazefest Brisbane Australia
08.2016 - 08.2019
Production Crew
All Access Crewing
02.2016 - Current
Bar Manager
Dog And Parrot Tavern
01.2014 - 01.2016
Restaurant Manager
Bugzies Seafood Restaurant Broadbeach QLD
12.2010 - 01.2014
Restaurant Supervisor/Bar Supervisor/Hotel Receptionist
Briars Country Lodge And Inn
01.2009 - 12.2012
Café Manager
Otto’s On The Beach
03.2005 - 01.2007
Café Manager
Mocha Cafe
06.2002 - 03.2005
TAFE
Cert 3 in Hospitality from Hospitality
02.2001 - 06.2001
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