Summary
Overview
Work History
Education
Skills
Timeline
Rachel Mensinga

Rachel Mensinga

Clifton Springs,Australia

Summary

Dynamic and results-oriented retail professional with a proven track record at Surf Junction, enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and demonstrating exceptional interpersonal skills, I significantly contributed to team goals and store performance. Expert in customer engagement and inventory management, I thrive in fast-paced environments, ensuring both efficiency and high-quality customer service.

Overview

5
5
years of professional experience

Work History

Level 3 Retail Assistant

Naomi Patten
07.2019 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed efficient cash register operations.

Education

Certificate III - Medical Business Administration

Gordon Tafe, Geelong, VIC
09.2019

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • POS System Operation
  • Flexible schedule availability
  • Conflict resolution techniques
  • Loss prevention awareness
  • Reliable and Responsible
  • Attention to Detail
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication
  • Store Opening and Closing
  • Computer Proficiency and Microsoft Office

Timeline

Level 3 Retail Assistant - Naomi Patten
07.2019 - Current
Gordon Tafe - Certificate III, Medical Business Administration

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Rachel Mensinga