Rachel Millard

• Increased customer satisfaction ratings and meeting targets by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Exceptional Customer Service

• Handling Customer Disputes

• Conflict Resolution Between Staff

• Ordering Stock

• Cash Handling

• Managing A Team

• Answering enquires, booking appointments and updating clients of progress of their account.
• Generating credit reports through Illion & Equifax, Identifying defaults.
• Enquires and repayment history, Investigating & generating disputes to the financiers.
• Going through all documentation sent making sure all letters etc were sent correctly and in the right time frame.
• Understanding the client's financial circumstances at the time, Explaining credit reports to the clients and showing them the errors/listings in their report.
• Customer Rapport, Reading Consumer/Commercial credit reports Sales

• Handling a Portfolio of Accounts.
• Negotiating Payment of overdue debt,.
• Ethical decision making.
• Call centre environment
• Skip tracing & investigations.
• Motivating a team, Presenting team statistics through Excel.
• Handling customer disputes.
• Hitting monthly KPI'S & Targets.
• Certificate III in Financial Services.
• Reading credit reports and understanding the process of defaults & repayment history