Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Rachel Mollard

Currambine

Summary

I am an experienced Practice Manager successful at handling payroll administration and patient relations for an Interdisciplinary pain practice. I have experience in promoting business development and community profile by developing positive rapport with patients. I have been successful in forging partnerships with hospitals and specialty practices to extend patient care reach.

Overview

41
41
years of professional experience

Work History

Medical Practice Manager

Painless Health
12.1999 - Current
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Communicated effectively with Administration, Pain Specialists, GP's, Allied Health and patients, employing active listening and interpersonal skills.
  • Promoted patient health and general wellness by coordinating and encouraging participation in medical appointments and programs.
  • Organised all Anaesthetists, imaging and Pain Specialists for day stay private theatre lists. Proficient in booking and billing all pain procedures.
  • Proficient in all billing of Workers Comp, ICWA, DVA, ADF, NDIS, Private and uninsured patients for individual and group appointments.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Handled job duties for staff members which were unavailable or out of office.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed approximately 30 employees with various personalities and from different cultures for a large Chronic Pain Practice.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Addressed and remedied all patient or team member issues.
  • Maintained all Payroll, accounting (including BAS) and accounts.

Administration

Fremantle Hospital Pain Department
01.2014 - 08.2016
  • General administration
  • Data Entry for research
  • Helped organise 2 day STEPS program for patients
  • Participated in the program to instruct Pacing talks

Assistant Manager

Sizzler
11.1997 - 11.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Restaurant Manager

Hungry Jack's
11.1988 - 10.1997
  • Responsible for sales increase and profit of each individual store that was allocated
  • Helped open 4 new Hungry Jack restaurants in Victoria
  • Performed in the role of restaurant manager to open Hungry Jack Carillion.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Trained Assistant Managers both on the job training and instructed in group programs
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Kitchen Hand

Hungry Jacks
02.1983 - 10.1988
  • Performed usual tasks for front counter and food preparation.
  • Worked over the years to supervisor

Education

Year 12 Graduated

Craigie Senior High School
Craigie WA

Skills

  • Electronic Health Records

Data bases previously used: Plus, Casemanager, Webpass, Genie, Best Practice, Xero, MYOB and Quickbooks

  • Staff Management

Motivation, hiring, payroll and training,

  • Patient Engagement

Triaging new patients onto the correct pathways dependant on pain concerns

Implementing a Patient Experience team

  • Company Growth:

Major contribution into the growth of the company incorporating a Multidisciplinary team including: Clinical Psychology, Social Worker, Occupational Therapy, Physiotherapy, Myofacial Therapist and Dietitian

Hobbies

I have owned horses most of my life and enjoy Dressage and Jumping.

Timeline

Administration

Fremantle Hospital Pain Department
01.2014 - 08.2016

Medical Practice Manager

Painless Health
12.1999 - Current

Assistant Manager

Sizzler
11.1997 - 11.1999

Restaurant Manager

Hungry Jack's
11.1988 - 10.1997

Kitchen Hand

Hungry Jacks
02.1983 - 10.1988

Year 12 Graduated

Craigie Senior High School

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Rachel Mollard