Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Moore

Whittlesea

Summary

Dedicated Operations Manager and Collaborative leader with years of experience applying exceptional planning and problem-solving abilities toward construction projects, business plans and day-to-day activities.



Overview

8
8
years of professional experience

Work History

Operations Manager

Civic Infrastructure Services
08.2020 - Current
  • Led diverse teams of skilled professionals, fostering collaborative work environment. Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established strong relationships with clients at onset of each project, setting clear expectations for deliverables and timelines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
  • Exceeded $6 million budget target.
  • Conducted routine site inspections to verify adherence to industry codes, local regulations, safety protocols, and company standards.
  • Collaborated closely with architects and engineers, ensuring project documentation met specifications and quality standards.
  • Coordinated permit acquisition processes for various construction projects, liaising closely with regulatory agencies to minimize approval delays.
  • Obtained soil reports and other construction documentation.
  • Managed project budgets.
  • Monitored job progress and performance of employees and contractors.
  • Tracked approved and unapproved invoicing to produce critical month-end metrics.

Buildings Operations Manager

Yara Ranges Council
03.2020 - 08.2020
  • Supply technical oversight of 2019-2020 minor capital works program, including project planning, scoping, quotation process, conduct and attend site meetings and delivery in partnership with major contractors
  • Acted as liaison between property owners and tenants to address issues effectively while promoting positive relationships within community.
  • Reduced overall operational costs with diligent oversight of budgets and resource allocation.
  • Oversaw facility renovations, coordinating contractors and adhering to strict timelines and budgets.
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Oversee financial year budget and update regularly to our monthly invoice expenditure
  • Ensured adherence to local codes regarding construction practices through detailed inspections and follow-up activities.
  • Reported issues to higher management with great detail.
  • Directed financial operations for building to maintain optimal budget targets.
  • Planned and scheduled general maintenance, major repairs and remodelling projects.

Project Manager

Programmed
03.2019 - 03.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability.
  • Collaborating closely with clients and stakeholders on all project deliverables, timelines, budgets, and scopes
  • Ensured quality workmanship, OH&s standards are met.
  • Updated and maintained project progress charts, timeline, and budget information on all projects.
  • Developed strong relationships with stakeholders through regular communication updates.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Prepared and submitted project invoices for review and approval.
  • Planned, designed, and scheduled phases for large projects.
  • Running up to 52 projects and 100 sub-contractors at any given time that varied from a small maintenance job to a completely new build for the Department of Education,

Field Supervisor

Fulton Hogan
11.2018 - 03.2019
  • Provided technical support to contractors for the standard installation and material specification including plans and details
  • Conducting safety meetings, toolboxes on daily basis
  • Reporting all daily activities to project manager to adhere to project timelines and budgets.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Inspected equipment and tools used for safe operation.

Field Supervisor / Project Manager

Tandem
10.2017 - 11.2018
  • Supervised field operations teams to complete projects within established timelines.
  • Direct day to day updates with client and contractors
  • Personally, ensure teams are following proper safety protocols, verifying JSA forms are complete
  • Collaborating closely with stakeholders and councils on all project deliverables, timelines, budgets and scopes
  • Ensured quality workmanship, OH&s standards are met.
  • Direct day to day updates with client and contractors.
  • Supervision of crews in support of underground installations
  • Responsible for prioritizing work order requests and mapping out job sites.

Field Supervisor

Telstra
12.2016 - 10.2017
  • Provided technical support to contractors for the standard installation and material specification including plans and details
  • Supervision of crews in support of underground installations
  • Responsible for prioritizing work order requests and mapping out job sites for increased cost-savings
  • Ensure teams are following proper safety protocols, verifying JSA forms are complete
  • Ensure all reinstatement requirements are meet council and company standards
  • Reporting all daily activities and accomplishments to project manager.

Field Services Specialist

Telstra
01.2016 - 12.2016
  • Audit the network plans by onsite visual inspection
  • Review and make daily adjustments as necessary to Telstra network plans
  • Using AutoCAD to redesign network errors and submit for final review
  • Ensuring all documents were submitted for land access
  • Inspection and design of network to multi-dwelling residential units
  • Ensuring all network plans are complete on time for scheduled network build commencement dates.

Education

Diploma Project Management -

La Trobe University
Online
01.2017

Year 12 -

Plenty Valley Christian College
Doreen, VIC
12.2012

Skills

  • Construction Operations and Project management
  • Forecasting and Scheduling
  • Strong computer skills
  • Strong communication and Problem-Solving skills
  • Team Leadership
  • Customer Relationship Management
  • Project planning and development
  • Financial Management

Timeline

Operations Manager

Civic Infrastructure Services
08.2020 - Current

Buildings Operations Manager

Yara Ranges Council
03.2020 - 08.2020

Project Manager

Programmed
03.2019 - 03.2020

Field Supervisor

Fulton Hogan
11.2018 - 03.2019

Field Supervisor / Project Manager

Tandem
10.2017 - 11.2018

Field Supervisor

Telstra
12.2016 - 10.2017

Field Services Specialist

Telstra
01.2016 - 12.2016

Diploma Project Management -

La Trobe University

Year 12 -

Plenty Valley Christian College

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