RACHEL MORGAN
Noosa,QLD
Summary
Dedicated and compassionate Teacher Aide with experience supporting diverse learners in various educational settings. Skilled in assisting teachers with classroom management, individualised instruction, and the development of engaging learning activities. Proficient in working with students with special needs, including autism spectrum disorder, physical and intellectual disabilities, and other medical conditions. Leveraging my own lived experience as a parent of a child with unique challenges, I bring a deep understanding of individual needs and the importance of personalised support. Committed to fostering a positive and inclusive environment that encourages student growth and development. Strong communication and teamwork abilities, with a passion for empowering students to reach their full potential.
Overview
25
25
years of professional experience
Work History
Housekeeping & Quality Compliance Supervisor
NoosaCare Inc. Carramar
07.2024 - Current
- Enhanced regulatory compliance by developing and implementing comprehensive internal policies.
- Monitored changes in legislation closely, adapting company policies as needed to maintain ongoing compliance efforts effectively.
- Conducted thorough audits for improved risk management and mitigation strategies.
- Managed compliance efforts, reporting and audits.
- Implemented effective record-keeping practices that streamlined access to essential documents during audits or investigations when needed quickly.
- Developed targeted training materials to address specific areas of non-compliance identified during audits or routine monitoring activities.
General Services Manager
Arcare
04.2023 - Current
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Compiled and analyzed accounting records and other data to determine required financial resources to implement new programs and services.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Processed purchase orders, service contracts and financial reports.
Executive Housekeeper
Sofitel Noosa Pacific Resort
01.2022 - 03.2023
- Streamlined weekly cleaning schedule for 80 employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Developed and managed annual operating budgets and KPI’s.
- Created schedules, shift reports and other business documentation.
- Oversaw controls over expenses and inventory for optimal budget tracking.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Implemented & supported COVID closure, reopening and training.
- Reviewed employee performance and devised improvement plans.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Talent & Culture Coordinator
Sofitel Noosa Pacific Resort
10.2020 - 01.2022
- Completed talent acquisition and management for internal and external placements.
- Fostered relationships with industry professionals for future connections.
- Managed and filed contracts, invoices and other documents associated with talent.
- Maintained candidate records and updated information accordingly.
- Supported job fairs, open houses and recruiting events.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed and implemented plans to improve recruitment process.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Assistant Housekeeper
Sofitel Noosa Pacific Resort
09.2019 - 10.2020
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Handled guest complaints about housekeeping services and referred problems to management.
- Trained other staff members by physically demonstrating complex tasks.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Teacher Aide
Education Queensland － Peregian Springs State School
10.2014 - 12.2018
- Provided continuous support by accompanying students throughout the day
- Supported children with a range of special needs, including non-verbal autism spectrum disorder, physical and intellectual disabilities, Down syndrome, and students with various medical conditions.
- Supported extracurricular activities and facilitation of sports events
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Created immersive activities and utilized various technology to enhance instruction and utilized success intervention techniques to correct problems
- Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
- Assisted teachers with supervision and care of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behaviour to facilitate ongoing communication with parents about their child''s educational journey.
Teacher Aide - Special Education
Ysgol Y Gwendraeth
09.2005 - 12.2009
- Monitored student actions and applied established interventions to redirect behaviour and resolve conflicts.
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided mobility and personal care support to students with physical limitations.
- Helped classroom teachers achieve instructional objectives.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained positive attitude and affirmatively communicated with each student.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behaviour to facilitate ongoing communication with parents about their child''s educational journey.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Executive Housekeeper
Village Hotel Group
09.2004 - 08.2005
- Opening team 4
- 102 Bedrooms, Developed and implemented departmental Standard Operating procedures
- Managed all external contract requirements
- Weekly Duty and Resident Manager responsibilities – including supporting departmental operations in food and beverage
- Monitored and maintained all legislative WHS manuals and documentation
- Directed the daily activities of the 60 -member housekeeping team
- Recruited and trained new staff on company policies, cleaning procedures and customer service techniques
- Developed and managed annual operating budgets and KPI’s
- Created schedules, shift reports and other business documentation
- Oversaw controls over expenses and inventory for optimal budget tracking
- Created expense reports using Microsoft Excel spreadsheets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
Executive Housekeeper
St David’s Hotel and Spa
08.2001 - 09.2004
- Supervised and supported all new personnel to maximize quality of service and performance
- Negotiated and managed external contracts for linen supply, window cleaning and carpet cleaning
- Oversaw controls over expenses and inventory for optimal budget tracking
- Managed team of 75 staff
- Controlled annual / quarterly departmental budgets and KPI’s
- Ordered housekeeping supplies and guest toiletries
- Developed, implemented and enforced safety procedures in accordance with legislation.
Housekeeping Coordinator
Palazzo Versace Gold Coast
10.1999 - 06.2001
- Created schedules, shift reports and other business documentation
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style
- Oversaw controls over expenses and inventory for optimal budget tracking
- Reviewed employee performance and devised improvement plans
- Fostered strong working relationships with all hotel departments.
Education
Bachelor of Social Science - Politics And Social Development
University of The Sunshine Coast
Sunshine Coast, QLD2026
Diploma - Management Studies
University of Wales Cardiff
Wales UK2004
Diploma - Hotel and accommodation management
Moreton Institute
Brisbane, QLD1995
Skills
- Project Support
- Document Control
- Coaching and Counselling
- Student Advocacy
- Problem-solving abilities
- Confidential Case Documentation
- Solution-Based
- Policy Enforcement
- Daily Progress Reports
- Quality Assurance
- Patience and Flexibility
- Emotional Support
References
Jane Thistleton
Special Education Teacher
Peregian Springs State School
Mobile: 0421 984 068
Natalie Schultz
Education and Development Coordinator
Arcare Noosaville
Mobile: 0408 190294
Timeline
Housekeeping & Quality Compliance Supervisor
NoosaCare Inc. Carramar
07.2024 - Current
General Services Manager
Arcare
04.2023 - Current
Executive Housekeeper
Sofitel Noosa Pacific Resort
01.2022 - 03.2023
Talent & Culture Coordinator
Sofitel Noosa Pacific Resort
10.2020 - 01.2022
Assistant Housekeeper
Sofitel Noosa Pacific Resort
09.2019 - 10.2020
Teacher Aide
Education Queensland － Peregian Springs State School
10.2014 - 12.2018
Teacher Aide - Special Education
Ysgol Y Gwendraeth
09.2005 - 12.2009
Executive Housekeeper
Village Hotel Group
09.2004 - 08.2005
Executive Housekeeper
St David’s Hotel and Spa
08.2001 - 09.2004
Housekeeping Coordinator
Palazzo Versace Gold Coast
10.1999 - 06.2001
Bachelor of Social Science - Politics And Social Development
University of The Sunshine Coast
Diploma - Hotel and accommodation management
Moreton Institute
Diploma - Management Studies
University of Wales Cardiff
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