RACHEL MORRIS
Warrawong
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal communications within families and staff.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Childcare Educator
G8 Education
01.2023 - Current
- Worked with children to develop good cognitive, physical and language skills
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading
- Assisted families with their concerns
- Facilitated learning through play, stories and outdoor activities for successful child outcomes
- Implemented daily routines and activities to stimulate and engage children
- Read stories, sang songs and facilitated creative play
- Monitored children's activities to verify safety and wellbeing
- Worked closely with fellow staff members in developing and implementing educational and recreational activities
- Answering calls
- Stepped up for 2IC for 3 months
Customer Service Sales Representative
People Care
10.2024 - 02.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Customer Service
KFC
09.2019 - 04.2022
- Developed customer service scorecards to measure customer service performance
- Provided outstanding customer service
- Provided exemplary customer service on each field visit to deliver exemplary customer service
- Met customer service objectives by providing superior customer service to [Language]-speaking customers
- Problem solving complaints
Education
Certificate III - Early Childhood Education
Australian Early Childhood College
04.2024
Skills
- First Aid
- Positive Reinforcement
- Diversity and Inclusion
- Active Listening
- Patience and Tolerance
- Customer service skills
- Problem solving
- Curriculum Development
- Organizational Skills
- Professional Development
- CPR Training
- Outdoor Activities
- Early Childhood Education
- Time management
- Decision-making
Timeline
Customer Service Sales Representative
People Care
10.2024 - 02.2025
Childcare Educator
G8 Education
01.2023 - Current
Customer Service
KFC
09.2019 - 04.2022
Certificate III - Early Childhood Education
Australian Early Childhood College
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