Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Moxham

Brisbane,Australia

Summary

My objective is to secure a stimulating role which will allow me to showcase my extensive skills and experience. I strive to develop my knowledge and personal growth and drive my passion for change within the community service sector.

I am a project management professional with track record of delivering high-impact projects within the Australian Public Service. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

13
13
years of professional experience

Work History

EL1 PROJECT MANAGER _ CO-DESIGN and OFFICE OF THE CEO

NDIA
11.2024 - Current
  • Consolidated and delivered Senior Leadership level reporting
  • Monitoring and tracking of project deliverables and outcomes
  • Benefit realisation and management
  • Relationship Coordination and capability uplift
  • Workshop and Training Facilitation
  • Change Management and Support

EL1 ASSISTANT DOMAIN OWNER – PLATFORM PROCESS AND DESIGN BRANCH

08.2021 - 11.2024
  • Perform and participate in agile ceremonies and practice.
  • Facilitate retrospectives and prepare recommendations papers.
  • Development of user stories.
  • Coordinate User Acceptance Testing for a cross program project.
  • Coordinate delivery of a significant program common capability
  • Prioritise and deliver a product release.
  • Leadership and support of a project squad
  • Feature backlog prioritisation
  • Hypercare support and strategic process planning
  • Project Management and project team uplift

EL1 ASSISTANT DIRECTOR – ACCESS AND PLANNING STRATEGY BRANCH

01.2019 - 08.2021
  • Engaging key stakeholders
  • Developing and managing the incoming system requests process
  • Facilitating meetings and contributing as a subject matter expert
  • Designing learning and development materials for digital workshops
  • Leading a high performing team with targeted outcomes
  • Communications and change management
  • Collaboration and communicate with key stakeholders, participants, families, providers, partners and internal departments to deliver the best possible outcomes.

APS 6 SENIOR PROJECT OFFICERS – PATHWAY RESOURCES (PARTICIPANT PATHWAY DESIGN) AND ACCESS PLANNING STRATEGY BRANCH

01.2018 - 09.2019
  • Development and production of resources and guidance materials
  • Design and implementation of the new Pathway support
  • Publishing to our internal intranet page
  • Communications and Training of staff
  • User acceptance testing on system projects in the agency
  • Regional ICT and health check support during the release of a significant national system enhancement
  • Development of business process mapping (VISIO)
  • Ability to capture and present data from analysing system use

APS 5/6 PLANNER SERVICE DELIVERY

NATIONAL DISABILITY INSURANCE AGENCY
08.2016 - 01.2018
  • Supported Independent Living Regional Champion
  • Subject Matter Expert
  • Key stakeholder engagement
  • Applying constructive thinking to funding budgets
  • Educating Participant’s and Service Providers
  • Record Management
  • Motivational Interviewing
  • Mentoring and Leadership

CASE WORKER

OZCARE DRUG AND ALCOHOL AND MENTAL HEALTH SUPPORT SERVICES
06.2012 - 08.2016
  • Implementing the Ozcare Care Model
  • Case management and star chart preparation
  • Transport and support to attend appointments
  • Workshop and group counselling session facilitation

Education

Certificate IV - Community Services

CENTRAL QUEENSLAND TAFE

Certificate - Lifeline Telephone Crisis Support

UNITING CARE / LIFELINE

Certificate of Attainment - REIQ Accredited

REIQ TOOWOOMBA

Diploma - Project Management

MONARCH INSTITUTE

Skills

  • Conflict Resolution & Problem Solving Skills
  • Honest & Ethical
  • Project Management
  • Highly Motivated and Proactive
  • Fully Competent in Microsoft Office Suite
  • Ability to work with Autonomy
  • Agile methodology
  • Change control processes
  • Project planning and development
  • Strategic planning

Timeline

EL1 PROJECT MANAGER _ CO-DESIGN and OFFICE OF THE CEO

NDIA
11.2024 - Current

EL1 ASSISTANT DOMAIN OWNER – PLATFORM PROCESS AND DESIGN BRANCH

08.2021 - 11.2024

EL1 ASSISTANT DIRECTOR – ACCESS AND PLANNING STRATEGY BRANCH

01.2019 - 08.2021

APS 6 SENIOR PROJECT OFFICERS – PATHWAY RESOURCES (PARTICIPANT PATHWAY DESIGN) AND ACCESS PLANNING STRATEGY BRANCH

01.2018 - 09.2019

APS 5/6 PLANNER SERVICE DELIVERY

NATIONAL DISABILITY INSURANCE AGENCY
08.2016 - 01.2018

CASE WORKER

OZCARE DRUG AND ALCOHOL AND MENTAL HEALTH SUPPORT SERVICES
06.2012 - 08.2016

Certificate - Lifeline Telephone Crisis Support

UNITING CARE / LIFELINE

Certificate of Attainment - REIQ Accredited

REIQ TOOWOOMBA

Diploma - Project Management

MONARCH INSTITUTE

Certificate IV - Community Services

CENTRAL QUEENSLAND TAFE

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