Rachel Muir
Winter Valley,Australia
Summary
Dynamic Case Manager with a proven track record, I excel in stakeholder collaboration and client empowerment, significantly enhancing community engagement. My expertise in case management and cultural sensitivity has fostered impactful partnerships, driving forward projects with a focus on achieving tangible outcomes. Adept at leading teams, I embody effective professional conduct and communication, ensuring client advocacy remains paramount.
Overview
13
13
years of professional experience
Work History
Aboriginal Victims Assistance Case Manager
CatholicCare Victoria
Grampians, Victoria
01.2020 - Current
- Collaborate with various stakeholders to address client requirements.
- Formulate individual care plans by working closely with clients.
- Assess the safety of clients' residences.
- Provide support for clients during court hearings.
- Link client referrals with appropriate community support.
- Educated staff in strategies for engaging with Aboriginal clients.
- Implement comprehensive intake and assessments to enhance case coordination.
- Ensure case records remain current with activity updates.
- Forged strong alliances with stakeholders and community services.
- Coordinated with legal services providers about cases.
- Contributed to regular meetings and training for boosting group effectiveness.
- Delivered prompt and accurate reporting for each case managed.
- Maintained confidentiality and adhered to professional ethics and standards.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
Aboriginal Development Officer
Ballarat Community Health
Barwon South West & Grampians, Victoria
01.2015 - 01.2020
- Fostered strong partnerships with major stakeholders.
- Contributed to drafting proposals for future projects.
- Collaborated with various stakeholders to ensure the successful implementation of projects.
- Compiled comprehensive reports detailing program outcomes.
- Ensured proper documentation from multiple sources.
- Generated informative print materials, like brochures and newsletters.
- Attended industry events to foster business relationships.
- Provided direction for staff during project activities.
- Engaged in routine meetings to communicate updates to leadership.
- Oversaw multiple portfolios to enhance performance.
Aboriginal Hospital Liaison Officer
WESTERN HEALTH
Footscray, Sunshine, Sunbury & Williamstown, Victoria
01.2012 - 01.2015
- Fostered partnerships with hospital personnel to guarantee effective patient care coordination.
- Streamlined communication channels to expedite referral processes.
- Assisted in the development of clinical protocols for improved patient outcomes.
- Supported families throughout patient discharge processes.
- Collaborated with medical staff in interdisciplinary meetings to coordinate services.
- Updated treatment plans and progress notes meticulously.
- Coordinated discharge planning activities with providers, ensuring post-discharge services were arranged.
- Participated in weekly team meetings to discuss ongoing cases and review best practices for improving patient outcomes.
- Managed transportation logistics for patients attending offsite medical appointments.
- Connected individuals with necessary resources including housing help, food supplies, and monetary assistance.
- Led cultural competency training for staff across various healthcare departments.
- Liaised with hospital personnel to foster team approach to support patients and families.
- Managed comprehensive record-keeping by regularly updating patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Participated in discussions to boost efficiency of patient access services.
- Cooperated with various departments to support patient care.
- Communicated policies to patients.
- Arranged prompt and precise referrals to secure healthcare services.
- Created educational brochures for patients and staff.
Education
Cert 4 - Aboriginal & Torres Strait Islander Primary Health Care Practice
VICTORIAN ABORIGINAL COMMUNITY CONTROLLED HEALTH ORGAINISATION
Skills
- Client Advocacy
- Collaborative Teamwork
- Effective Prioritisation
- Workflow management
- Effective Communication
- Diversity Sensitivity
- Problem Identification
- Effective Problem Resolution
- Emotional awareness
- Client empowerment
- Effective Professional Conduct
- Case Management
- Effective Time Management
- Reliability
- Team building
- Cultural Sensitivity
- Stakeholder Collaboration
- Community Engagement
Leadership Experience
- Advisory Committee Member, Siena Catholic Primary School
- Intercultural Ambassador Advisor, City of Ballarat
- Intercultural Ambassador, City of Ballarat, 03/31/22
- Past board member at Ballarat & District Aboriginal Co-operative (BADAC)
Affiliations
- Gardening
- Bush Walking
References
References available upon request.
Timeline
Aboriginal Victims Assistance Case Manager
CatholicCare Victoria
01.2020 - Current
Aboriginal Development Officer
Ballarat Community Health
01.2015 - 01.2020
Aboriginal Hospital Liaison Officer
WESTERN HEALTH
01.2012 - 01.2015
Cert 4 - Aboriginal & Torres Strait Islander Primary Health Care Practice
VICTORIAN ABORIGINAL COMMUNITY CONTROLLED HEALTH ORGAINISATION
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