Rachel Mullan
Sunshine Coast,QLD
Summary
Dynamic Operational Commissioning Lead with extensive experience at Queensland Health, excelling in process optimisation and project management. Proven track record in achieving cost savings through innovative solutions and effective resource management. Adept at system analysis and fostering collaboration across teams to enhance operational efficiency and drive successful project outcomes.
Overview
10
10
years of professional experience
Work History
Operational Commissioning Lead
Queensland Health - Multiple locations
06.2023 - 05.2024
- Lead the transition and operational commissioning for clinical support services in the new refurbished services.
- Develop, implement, and evaluate frame works to support effective clinical and non-clinical practices.
- Plan and lead commissioning of services to ensure operations are ready; assets and infrastructure; business processes; clinical requirements; ICT, communications etc.
- Support other project activities as required, including transition planning and support, design and change management.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
Senior Project Officer
Royal Brisbane Women’s Hospital
, QLD
06.2014 - 05.2023
- Assessed current processes, identified areas of opportunities for process optimisation through analysis of existing systems.
- Created presentations summarusing key aspects of projects for senior management review.
- Managed resources such as personnel, equipment or materials necessary for successful completion of projects.
- Coordinated with internal departments, external partners and other stakeholders throughout the project lifecycle.
- Established clear objectives, timelines and milestones for each assigned task within a given project timeline.
- Tracked expenses against budget allocations; provided updates on variances from expected costs.
- Conducted detailed research of potential vendors and suppliers in order to identify the most cost-effective options.
- Evaluated outcomes of completed projects; documented successes and failures for future reference purposes, which included lessons learned for future projects.
Logistics and Operations Lead
Emergency Management Centre
QLD
03.2020 - 08.2022
- Developed new knowledge base in rapid time to support actions required in a declared disaster situation.
- Develop, implement, and review new processes for the management of restricted stock.
- Build new team, relationships.
- Established credibility in role.
- Ensuring compliance with applicable regulations and industry standards.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Sourced alternative suppliers of products when stock unavailable managed and successful ensure all PPE consumables are available and alternatives provided were possible.
- Development, implementation, maintenance, and review of equipment to the Fever clinic including development of documents to support equipment requirements when flexing up and down with patient need.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Developing policies and procedures that promote a safe working environment.
- Resolving escalated issues involving customers, vendors or employees.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Powered Air Purifying Respirator (PAPRs) – development of processes relating to storage, cleaning, and maintenance of PAPRs for RBWH including working across professional streams to meet the needs of clinicians, BTS, BEMS, Nursing SPC etc.
- Creating reports on operational activities, performance metrics and customer feedback.
- Identified cost savings opportunities through process optimisation initiatives.
Education
Diploma Project Management -
12.2016
Commercial Work Data (CWD) Certified -
06.2011
Six Sigma Green Belt Accreditation -
06.2011
Six Sigma Yellow Belt Accreditation -
02.2010
Skills
- Operational commissioning
- Process optimisation
- System analysis
- Project management
- Change management
- Resource management
References
- Andrea Bornholdt, Operational Commissioning Director, 0427 336 752, Andrea.bornholdt@health.qld.gov.au
- Stephanie Lloyd, Occupancy Manager, 0411 109 321, stephanie.lloyd@health.qld.gov.au
- John Cartwright, RBWH Facility Services Director, 0457 504 094, John.Cartwright@health.qld.gov.au
- Lois McCreddan, RBWH Emergency Response Coordinator / Executive Officer COVID-19 IMT, 0475 830 453, Lois.Mccreddan@health.qld.gov.au
Timeline
Operational Commissioning Lead
Queensland Health - Multiple locations
06.2023 - 05.2024
Logistics and Operations Lead
Emergency Management Centre
03.2020 - 08.2022
Senior Project Officer
Royal Brisbane Women’s Hospital
06.2014 - 05.2023
Diploma Project Management -
Commercial Work Data (CWD) Certified -
Six Sigma Green Belt Accreditation -
Six Sigma Yellow Belt Accreditation -
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