Rachel Nam
ORMOND
Summary
Psychology student with commitment to high standards and evidence-based methodologies. I have experience in research, data analysis, and applying psychological principles in practical settings via Lifeline and other volunteering. I am able to handle high-pressure situations while providing empathetic and effective support.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Crisis Line Volunteer
Lifeline
01.2025 - Current
- Improved help-seeker well-being via text by actively listening and providing empathetic support during crisis situations.
- Coordinated emergency response efforts when necessary by contacting appropriate local authorities and providing required information.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
Tutor Volunteer
Homework Club
06.2022 - 02.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in math and English by reviewing students' textbooks and materials.
- Cultivated an inclusive classroom environment where all students felt valued and respected, promoting peer-to-peer support networks.
Online Tutor
02.2022 - 05.2023
- Taught Advanced Placement (AP) Psychology and conversational English to students in Taiwan.
- Motivated students in positive learning environment to build academic confidence.
Education
Honours - Psychology
Monash University
04.2001 -
Bachelor of Arts - Psychology
University of Melbourne
04.2001 -
Skills
Mental health awareness
Emotional support
Non-judgmental attitude
Student engagement
Organization
Motivational techniques
Timeline
Crisis Line Volunteer
Lifeline
01.2025 - Current
Tutor Volunteer
Homework Club
06.2022 - 02.2024
Online Tutor
02.2022 - 05.2023
Honours - Psychology
Monash University
04.2001 -
Bachelor of Arts - Psychology
University of Melbourne
04.2001 -
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