Rachel Ndlovu

• Continuously updated professional knowledge, attending trainings and workshops focused on trauma-informed care and best practices in counseling techniques.
• Improved client coping mechanisms by facilitating therapeutic group sessions for survivors of sexual assault.
• Educated community stakeholders on the importance of sexual assault prevention, fostering a culture of empathy and understanding towards survivors.
• Provided psychoeducation regarding the impact of trauma on mental health, empowering clients with knowledge about their experiences.
• Evaluated program effectiveness regularly, implementing changes when needed to ensure that services remained responsive and relevant for the target population.
• Promoted self-care among clients, teaching stress management techniques and healthy coping strategies for post-traumatic growth.
• Increased awareness of available resources by conducting outreach activities within the community.
• Conducted crisis intervention and provided emotional support to individuals affected by sexual violence, domestic and family violence and abuse
• Enhanced survivor recovery by providing trauma-informed counseling and support services.
• Supported legal proceedings, advocating for clients'' rights and assisting with criminal justice processes.
• Fostered a supportive environment by establishing rapport with clients and maintaining clear communication channels.
• Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
• Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
• Exercised quick judgment in chaotic environments to keep patients safe.
• Collaborated with law enforcement and other support services, to improve services for sexual assault and domestic and family violence victims.
• Managed confidential client records, maintaining accuracy and privacy in accordance with legal requirements.
• Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
• Conducted thorough assessments of client needs, connecting them with appropriate resources and support services.
• Maintained up-to-date knowledge of domestic violence trends, research, and best practices through ongoing professional development.
• Empowered clients by providing information about their rights and options within the legal system regarding protective orders and custody matters.
• Served as a liaison between clients and other service providers such as mental health counselors or substance abuse treatment specialists.
• Led the development of culturally sensitive outreach materials to better reach diverse populations affected by domestic violence and sexual assault in the community.
• Participated in multidisciplinary team meetings aimed at addressing complex cases involving multiple service providers.
• Coordinated advocacy services with other services internally, at hospital and in community.
• Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
• Coordinated assessment and clinical services to clients to address psychosocial, environmental, age-specific and cultural context.

• Health care work or counseling in the allied health professions such as family support services, child, adolescent and family counseling
• Observing, co facilitating or facilitating appropriate skilled assessment, information, referral and assistance to clients
• Maintaining records and collecting client information
• Participating in the development, analysis, evaluation and planning of services
• Participating in the organization as appropriate including implementation of projects, programs and promotional activities
• Conducting individual interviews to identify clients' circumstances and requirements
• Assisting in the provision of services, or referring clients to other community organizations which may be better suitable to provide more appropriate services
• Facilitating support groups and educational sessions for protective behavior and healthy relationships
• Understanding legal and ethical principles relevant to each field of counselling
• Understanding the legislation for child protection, family domestic violence and sexual assault
• Undertaking mandatory reporting guidelines in relation to child protection, family domestic violence and sexual assault
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Counselling individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
• Implemented variety of evidence-based counselling methods to achieve therapy goals.
• Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
• Write reports, case notes and maintained required paperwork.
• Attending team meetings and service providers meetings
• Explained medical care options to help families make informed healthcare decisions.
• Offered community resource guidance to clients to meet family needs for assistance.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
• Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
• Interviewed clients and family members to obtain key information for case planning and management.
• Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
• Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.

• Day to day coordination of an effective school-based program to help achieve objectives in a manner which is consistent with the Foundation’s principles, values and beliefs
• Supervise and support staff in the implementation of program plans, policies and goals that further the Foundation’s objectives
• Supervise day to day activity of the program
• Assist the Regional Manager to effectively supervise program staff performance
• Ensure the focus on safety, health and wellbeing of program participants is always the highest priority by all staff, volunteers and visitors
• Develop and maintain professional relationship with students and their families
• Develop and maintain relationships with key partners, including school staff and Foundation partners
• Provide regular feedback to all team members and participate in ongoing staff development.
• Designed program implementation and maintenance plan.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Provided ongoing direction and leadership for program operations.

• Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
• Collaborated with law enforcement and child protection where required, to improve services for sexual assault survivors.
• Managed cases simultaneously, methodically working through each.
• Cooperated with coworkers and clinical staff to provide support and treatment during a SAIK interview.
• Maintained open and neutral position to expedite communication with clients.
• Implemented variety of evidence-based counseling methods to achieve therapy goals.
• Leverages excellent oral and written communication skills to interact professionally with staff and clients.
• Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
• Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
• Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
• Performed research on effectiveness of interventions and proposed changes to intervention structures based on individual clients needs.
• Wrote reports on clients and maintained required paperwork.
• Helped clients obtain outside specialist services by coordinating referrals and advising on options.
• Referred clients to other specialists, institutions or support services as necessary.
• Reported child abuse in accordance with legal standards of mandatory reporters.

• Intermediate duties and support to branch operational activities services and financial
• Discussing and accepting applications in line of credit
• Providing personal advice, factual information and making recommendations to customers on products that best suits their needs
• Referral of customers to appropriate specialist
• Helping customers identify their unexpressed need that will save them time and money or make their financial situation better
• Liaising with other services e.g Centre link, Corrections, Catholic Care
• Managing of daily, weekly reports, outstanding accounts and deceased estates
• Being a role model to the team as their people leader
• Responsible for building and facilitating effective product development and weekly branch achievements
• Striving to work beyond customer expectations
• Maintaining customer confidentiality and living the Westpac group values
• Attending daily, weekly meetings to help motivate my team and strive for better results
• To participate in personal and professional development of self by attending in-service lectures when offered, including compulsory annual training.
• Promoted financial products by maintaining excellent service offering knowledge.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
• Expanded client base by promoting new financial products.
• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.

Working as part of the Northern Territory fire Services as a volunteer firefighter.

• Completed training to stay in peak physical fitness and handle challenging tasks.
• Oversaw equipment and vehicle upkeep to maintain emergency readiness.
• Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
• Assessed active fires and consulted with station officer to devise optimal approach and containment strategies.
• Responded to emergency medical calls and other emergency medical assists.
• Stabilized and lifted patients with backboard and cot.
• Inspected apparatus, equipment, grounds and stations for proper order and condition.
• Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of emergency.