Rachel Nicolson
Cairns,QLD
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
8
8
years of professional experience
Work History
Taproom Manager
Coral Sea Brewing Company
12.2023 - 04.2025
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Rehabilitation Assistant
Murdostoun Brain Injury Rehabilitation
11.2022 - 09.2023
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
- Supported therapists in conducting group therapy sessions, fostering social interaction among patients as part of their recovery process.
- Improved patient outcomes by developing and implementing customized rehabilitation plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Bar Supervisor
The Faerie Tree Inn
08.2020 - 09.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Food and Beverage Attendant
Trump Turnberry Hotel & Resort
02.2017 - 08.2020
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Education
Bachelor of Arts - Psychology
University of Stirling
Stirling, Scotland05-2022
Skills
- Hospitality Management
- Cash handling experience
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
Timeline
Taproom Manager
Coral Sea Brewing Company
12.2023 - 04.2025
Rehabilitation Assistant
Murdostoun Brain Injury Rehabilitation
11.2022 - 09.2023
Bar Supervisor
The Faerie Tree Inn
08.2020 - 09.2022
Food and Beverage Attendant
Trump Turnberry Hotel & Resort
02.2017 - 08.2020
Bachelor of Arts - Psychology
University of Stirling
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