Rachel Oakland
Collingwood Park ,QLD
Summary
To obtain a position which utilizes my demonstrated organization, communication, and interpersonal skills proven by over 26 years of successful employment.
Motivated, personable professional with a Bachelor of Arts degree. Talent for ability to learn quickly and adapt to any environment. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of reliability and dependability. Flexible and versatile – able to remain calm under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.
Overview
22
22
years of professional experience
Work History
Cashier
Costco
11.2013 - Current
- Processed member transactions efficiently using POS systems.
- Assisted members with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new cashiers on operational procedures and memer service standards.
- Excellent communication skills
- Transport manager
- High accuracy
- Attention to detail
Customer Service Officer
CHARTER SECURITY
04.2012 - Current
Assistant Deli Manager
CUB FOODS
05.2008 - 07.2011
Family Skills Worker
CHILDREN'S HOME SOCIETY & FAMILY SERVICES
10.2006 - 05.2008
Family Skills Worker
GENERATIONS: COMMUNITY SUPPORT SERVICES
05.2004 - 10.2006
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Developed and implemented training programs for new staff on operational procedures.
- Streamlined workflows to enhance service delivery and reduce processing time.
- Collaborated with multidisciplinary teams to address client needs effectively.
Education
Bachelor of Arts Degree - Social Work
COLLEGE OF ST.CATHERINE
ST. PAUL, MN, USAHigh School - General studies
RICHFIELD HIGH SCHOOL
RICHFIELD, MN, USASkills
- Communication
- Customer Service
- Problem Solving
- Supervision
- Management
- Retail
- Data Entry
- Modeling
COMMUNICATION
- Communicated orally and in writing with management, vendors and associates in the retail field.
- Rapidly learned and mastered varied computer programs.
CUSTOMER SERVICE/PROBLEM SOLVING/SUPERVISION
- Greeting customers and assisting them in locating product in the store.
- Actively involved in prevention of loss of stock.
- Conflict resolution.
- Public relations.
- Communicating with co workers and management to ensure quality customer service.
- Oversee associate production and provide impeccable customer service.
- Modeled appropriate customer service etiquette.
- Responsible for entering data for various reports.
- Assisted management in making referrals and increasing sales in banking field.
- Supervised associates in their production of sales.
- Developed and implemented individual and family skills plans:
- Worked with families with children with varied diagnoses.
- Worked for four years in the Social Work field.
- Implemented treatment plans developed by me along with the family.
MANAGEMENT
- Senior Assistant manager in banking.
- Assistant manager in retail.
MODELING/ACTING
- Worked with professional photographer to have professional photos taken.
- Partnered with casting agency and participated in various extra roles.
CUST
- Developed own website: www.rachelfercholexploretalent.com
- Acted in various plays throughout teen years.
Timeline
Cashier
Costco
11.2013 - Current
Customer Service Officer
CHARTER SECURITY
04.2012 - Current
Assistant Deli Manager
CUB FOODS
05.2008 - 07.2011
Family Skills Worker
CHILDREN'S HOME SOCIETY & FAMILY SERVICES
10.2006 - 05.2008
Family Skills Worker
GENERATIONS: COMMUNITY SUPPORT SERVICES
05.2004 - 10.2006
Bachelor of Arts Degree - Social Work
COLLEGE OF ST.CATHERINE
High School - General studies
RICHFIELD HIGH SCHOOL