Rachel Oakland
Collingwood Park ,QLD
Summary
To obtain a position which utilizes my demonstrated organization, communication, and interpersonal skills proven by over 26 years of successful employment.
Motivated, personable professional with a Bachelor of Arts degree. Talent for ability to learn quickly and adapt to any environment. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of reliability and dependability. Flexible and versatile – able to remain calm under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.
Overview
22
22
years of professional experience
Work History
Cashier
Costco
Bundamba, QLD
11.2013 - Current
- Processed member transactions efficiently using POS systems.
- Assisted members with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new cashiers on operational procedures and memer service standards.
- Excellent communication skills
- Transport manager
- High accuracy
- Attention to detail
Customer Service Officer
CHARTER SECURITY
Ringwood, VIC
04.2012 - Current
Assistant Deli Manager
CUB FOODS
Cambridge, MN, USA
05.2008 - 07.2011
Family Skills Worker
CHILDREN'S HOME SOCIETY & FAMILY SERVICES
North Branch, MN, USA
10.2006 - 05.2008
Family Skills Worker
GENERATIONS: COMMUNITY SUPPORT SERVICES
Forest Lake, MN, USA
05.2004 - 10.2006
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Developed and implemented training programs for new staff on operational procedures.
- Streamlined workflows to enhance service delivery and reduce processing time.
- Collaborated with multidisciplinary teams to address client needs effectively.
Education
Bachelor of Arts Degree - Social Work
COLLEGE OF ST.CATHERINE
ST. PAUL, MN, USAHigh School - General studies
RICHFIELD HIGH SCHOOL
RICHFIELD, MN, USASkills
- Communication
- Customer Service
- Problem Solving
- Supervision
- Management
- Retail
- Data Entry
- Modeling
COMMUNICATION
- Communicated orally and in writing with management, vendors and associates in the retail field.
- Rapidly learned and mastered varied computer programs.
CUSTOMER SERVICE/PROBLEM SOLVING/SUPERVISION
- Greeting customers and assisting them in locating product in the store.
- Actively involved in prevention of loss of stock.
- Conflict resolution.
- Public relations.
- Communicating with co workers and management to ensure quality customer service.
- Oversee associate production and provide impeccable customer service.
- Modeled appropriate customer service etiquette.
- Responsible for entering data for various reports.
- Assisted management in making referrals and increasing sales in banking field.
- Supervised associates in their production of sales.
- Developed and implemented individual and family skills plans:
- Worked with families with children with varied diagnoses.
- Worked for four years in the Social Work field.
- Implemented treatment plans developed by me along with the family.
MANAGEMENT
- Senior Assistant manager in banking.
- Assistant manager in retail.
MODELING/ACTING
- Worked with professional photographer to have professional photos taken.
- Partnered with casting agency and participated in various extra roles.
CUST
- Developed own website: www.rachelfercholexploretalent.com
- Acted in various plays throughout teen years.
Timeline
Cashier
Costco
11.2013 - Current
Customer Service Officer
CHARTER SECURITY
04.2012 - Current
Assistant Deli Manager
CUB FOODS
05.2008 - 07.2011
Family Skills Worker
CHILDREN'S HOME SOCIETY & FAMILY SERVICES
10.2006 - 05.2008
Family Skills Worker
GENERATIONS: COMMUNITY SUPPORT SERVICES
05.2004 - 10.2006
Bachelor of Arts Degree - Social Work
COLLEGE OF ST.CATHERINE
High School - General studies
RICHFIELD HIGH SCHOOL