Rachel O’Brien
21/2A Hollywood Avenue, Bondi Junction,NSW
Summary
Skilled in conflict resolution and independent judgment, adept at driving positive outcomes and systemic change. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Professionally Qualified Social Worker
Tusla Child and Family Agency
11.2022 - 05.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Bar Server
Corkerys Bar
01.2019 - 07.2022
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Shop Assistant
Wordsworth
10.2014 - 12.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Developed strong product knowledge to educate customers on features and benefits.
Social Care Worker
Brothers of Charity
12.2019 - 12.2022
- Organized group activities that promoted social interaction, skill-building, and overall enjoyment for clients within the community setting.
- Evaluated program effectiveness through regular data collection methods, leading to improvements in service delivery models tailored specifically towards individual client needs.
- Coordinated with external agencies such as medical providers, therapists, and educators to ensure a collaborative approach towards client goal achievement.
- Participated in regular supervision sessions to discuss client progress, challenges faced within the role, and strategies for continued growth as a social care worker.
- Mentored new staff members by sharing knowledge from years of experience in the field, fostering professional growth among colleagues.
- Actively participated in ongoing professional development sessions to stay current on best practices within the field of social care work.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to ensure safety for all involved parties.
- Served as an empathetic listener during client interactions while offering guidance based on personal experiences within similar situations faced by other individuals under my care.
- Connected clients with community resources such as housing assistance, financial aid programs, and mental health services to enhance overall stability and wellbeing.
- Advocated on behalf of clients during meetings with social service agencies, ensuring their voices were heard in decision-making processes.
- Enhanced client well-being by providing emotional support and implementing personalized care plans.
- Conducted home visits to assess the living environment and provide recommendations for adaptations or modifications to improve safety and accessibility.
- Managed caseloads of diverse clients, allocating time efficiently to provide the highest level of service possible for each individual''s unique needs.
- Upheld ethical standards and maintained confidentiality by following all relevant policies and procedures pertaining to client information security.
Education
Post Graduate Diploma - Social Work
University College Cork
Cork, Ireland06.2022
Bachelor Of Arts - Social Care
Cork Institute of Technology
Cork, Ireland 10.2020
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Efficient under pressure
- Attention to Detail
- Empathy building
- Boundary Setting
- Independent Judgment
Timeline
Professionally Qualified Social Worker
Tusla Child and Family Agency
11.2022 - 05.2024
Social Care Worker
Brothers of Charity
12.2019 - 12.2022
Bar Server
Corkerys Bar
01.2019 - 07.2022
Shop Assistant
Wordsworth
10.2014 - 12.2020
Post Graduate Diploma - Social Work
University College Cork
Bachelor Of Arts - Social Care
Cork Institute of Technology
Similar Profiles
Tosharo DicksonTosharo Dickson
Program Analyst at DC Government - Child And Family Services AgencyProgram Analyst at DC Government - Child And Family Services Agency
ALICIA LUNAALICIA LUNA
Behavior Support Specialist at Arrow Child & Family Ministries (Foster Care Agency)Behavior Support Specialist at Arrow Child & Family Ministries (Foster Care Agency)
Anja OosterwijkAnja Oosterwijk
Foster Care Provider at Child And Family Services AgencyFoster Care Provider at Child And Family Services Agency