Rachel O'Dea
St Marys,SA
Summary
Dedicated professional with experience as a Disability Support Worker at Inclusion Management, skilled in daily living assistance and problem-solving. Proven ability to enhance client well-being through emotional support and effective collaboration with healthcare teams. Recognized for professionalism and initiative in optimizing operations and ensuring customer satisfaction in diverse environments.
Overview
19
19
years of professional experience
Work History
Disability Support Worker
Inclusion Management
07.2025 - Current
- Assisted individuals with daily living activities, promoting independence and dignity.
- Provided emotional support and companionship to enhance client well-being.
- Collaborated with healthcare professionals to implement care plans effectively.
- Maintained accurate documentation of client progress and needs.
Floor Coordinator - Patient Services
SA Health
01.2022 - 06.2025
- Coordinated daily operations to ensure efficient workflow and optimal resource allocation.
- Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
- Implemented organization strategies for workspace efficiency and improved task accessibility.
- Supported team collaboration by communicating effectively across departments and personnel.
Retail Worker
Big W
08.2006 - 12.2021
- Assisted customers with product selection, ensuring high levels of satisfaction and engagement.
- Processed transactions accurately using POS systems, maintaining cash handling standards.
- Managed inventory levels through regular stock checks and organized restocking efforts.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Education
Community Services
TAFE SA
SA09-2025
Certificate III - Individual Support
Wade Vocational Training
Melrose Park, SA 503902-2021
Skills
- Effective problem resolution
- Professionalism and work ethic
- Self-motivation and initiative
- Documentation and reporting
- Social skills development
Timeline
Disability Support Worker
Inclusion Management
07.2025 - Current
Floor Coordinator - Patient Services
SA Health
01.2022 - 06.2025
Retail Worker
Big W
08.2006 - 12.2021
Community Services
TAFE SA
Certificate III - Individual Support
Wade Vocational Training