RACHEL PAN RESNEKOV

Results-oriented Account Manager with a proven track record in client relations, adept at leveraging strong communication skills to foster lasting partnerships. Renowned for an unwavering attention to detail, precision and organisational prowess. Possessing a positive attitude and persistent in effectively solving client's problems , I excel in navigating complex challenges. I am eager to transition to a role of Research Analyst, preferably in the finance sector as that is where my interest is.

• VT1 Academy, Social Media/Marketing Manager, 2020-Current, I manage the customer experience and marketing of a martial arts gym of more than 700 members on an ad-hoc basis., Formulate a customer experience journey map to identify touchpoints and pain points, Provide consultation and recommendations to improve customer experience, thereby attracting and retaining customers, Create marketing collateral for in-house events and promotions
• The Scots College, Research Projects Officer, 2018-2020, I oversee multiple research projects and programs and also coordinate events and conferences within the Research Office., Conducted and reviewed surveys and questionnaires to determine validity and achievement of objectives for various research projects, Analysed data findings and prepared reports on insights and findings to Executive Team, Oversaw and supported over 400 teachers to maintain their teacher accreditation status, Organised and coordinated the IBSC (International Boys School Coalition) four-day conference for over 60 educational leaders from 8 different countries receiving great feedback, Partner Investigator in an Australian Research Council (ARC) Linkage Grant Research Project - in partnership with Australian Catholic University (ACU) investigating the impact of Indigenous Education Programs on individuals and communities
• CIRCLE Education (Centre for Innovation, Research, Creativity and Leadership in Education), Senior Education Consultant, 2016-2018, Plan, develop and implement surveys and focus group interviews to collect quantitative and qualitative data in conjunction with clients needs using the Qualtrics platform. Analyse data and diagnose issues within the school organisations and propose solutions in detailed reports. Editor for the company's education monthly publication., Managed the scheduling, preparation, promotion and reporting of surveys, Collected and analysed qualitative and quantitative data from focus group interviews, surveys and observations, Designed and administered surveys in consultation with clients and consultants, Identified and troubleshoot problems in survey design, creating accuracy and efficiencies in data collection and survey management, Oversaw A to Z research and end-to-end projects for client schools, from designing the surveys to delivering an analysed report, Handled multiple client schools and prioritised work processes to meet tight deadlines, Created dashboards and user guides for clients, training them to gather insights from data, Identified key issues with client schools and prepared reports with actionable insights and recommendations

• Isagenix, 1 Star Silver Circle Crystal Manager, 2015, Gave numerous presentations at the head office in Singapore and in launch parties, Provide vision and guidance to people in my team to embark on self-development and goal settings within their business
• Bukit Timah Primary School, Primary/High School Teacher, 2009-2015, Spearheaded and implemented programs that led to an increase in fitness index of school, Trained and prepared resources for teachers who were not trained in Physical Education, Collaborated with various committees to plan and execute numerous main events

• Muay Thai and Brazillian Jiu-Jitsu Fighter at VT1 Academy (2016-2020)
• Youth Mentor/Overseas Expedition (2014-2015)
• Bible Study Leader for Young Adults (Age 17-22) (2012-2014)
• National Rugby Team (Singapore) (2010-2012)
• Dance Choreographer and Chairman of Dance Society (2006-2009)
• Dance Choreographer and Head of Discipline (2005)
• Vice-Chairman of Dance Society (2001-2003)