Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Pellitt

Barragup

Summary

Dynamic leader with a proven track record at Dremak Group Pty Ltd, excelling in strategic planning and team management. Enhanced employee engagement and retention through effective mentorship, while streamlining processes to boost revenue. Skilled in decision-making and operations management, fostering a culture of continuous improvement and collaboration.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Knowledgeable Building Construction Industry- Builders Cleans and Brickcleaning with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

34
34
years of professional experience

Work History

Director

Dremak Group Pty Ltd
01.1995 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Bookkeeping Manager

The Dremak Group Pty Ltd
01.1994 - Current
  • Ensured compliance with tax regulations by maintaining organized records and submitting accurate filings on time.
  • Maintained up-to-date knowledge of industry trends, regulatory changes, and accounting principles, ensuring that the company remained compliant at all times.
  • Optimized budgeting process through detailed analysis of expenditures and revenue trends, allowing for more informed decisionmaking.
  • Collaborated closely with other departments to provide comprehensive financial insights that drove business strategies and growth initiatives.
  • Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
  • Improved cash flow management through timely invoicing, collections, and payment processing.
  • Played a key role in the successful implementation of new financial systems or tools by providing expert input on requirements and user training.
  • Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found.
  • Managed payroll operations effectively, ensuring timely payments to employees while also minimizing errors in calculations or deductions.
  • Protected company assets by establishing strong internal controls and monitoring adherence to policies.
  • Coached junior staff members on best practices in bookkeeping operations, fostering a culture of continuous improvement within the department.
  • Implemented accounting software upgrades to improve data security and accessibility while reducing manual tasks for the finance team.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Completed tax forms in compliance with legal regulations.

Bank Customer Service Representative

Beyond Bank
01.2006 - 01.2012
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Collaborated with team members to achieve branch sales targets by promoting banking products and services.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
  • Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
  • Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
  • Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Reached out to existing bank customers and offered personalized support for different needs.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
  • Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Participated in community events as a representative of the bank, increasing brand awareness and building rapport with potential clients.
  • Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Exceeded performance metrics by consistently meeting or surpassing productivity goals.
  • Went above and beyond with service to promote loyalty and support bank goals.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment.
  • Delivered comprehensive training sessions on new products or services to fellow employees, ensuring consistent knowledge across the branch.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members to achieve branch goals and objectives.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold credit cards, loans and other bank products.
  • Maintained friendly and professional customer interactions.

Sales Representative Assistant Manager

Sub Control Blinds
01.2001 - 01.2006
  • Boosted sales performance by developing and implementing effective sales strategies.
  • Contributed to team success by consistently achieving and surpassing individual sales targets.
  • Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
  • Streamlined administrative tasks such as organizing client files and tracking inventory movements, allowing more time for proactive selling efforts.
  • Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
  • Generated increased revenue through upselling, cross-selling, and recommending appropriate products to customers.
  • Consistently met or exceeded monthly quotas while maintaining a focus on long-term goals aligned with organizational objectives.
  • Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
  • Played an integral role in setting up promotional events that captured consumer interest and boosted brand visibility.
  • Provided valuable feedback on sales processes, leading to continuous improvement of overall operations.
  • Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
  • Ensured high levels of customer retention by building strong relationships and providing exceptional support.
  • Managed various customer accounts effectively, ensuring timely follow-ups and maintaining open lines of communication at all times.
  • Played a key role in the planning and execution of quarterly sales events, resulting in a significant increase in foot traffic and sales conversions.
  • Developed expertise in niche products within the portfolio which resulted in becoming a trusted resource within the team for guidance on specific product queries from customers or colleagues alike.
  • Assisted in creating compelling sales presentations for prospective clients, resulting in new business opportunities.
  • Assisted sales team with completing customer transactions and managing issues.
  • Managed and developed sales team.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million dollar contract sales.

Customer Service Cashier

Coles Supermarket
01.1992 - 01.2002
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchase
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

No Degree - Cert 5 Business

LMA
Perth, WA
01-2011

Skills

  • Relationship building

  • Strategic planning

  • Verbal and written communication

  • Decision-making

  • People management

  • Operations management

  • Project management

  • Team management

  • Strategies and goals

  • Employee development

  • Staff management

  • Goal setting

Timeline

Bank Customer Service Representative

Beyond Bank
01.2006 - 01.2012

Sales Representative Assistant Manager

Sub Control Blinds
01.2001 - 01.2006

Director

Dremak Group Pty Ltd
01.1995 - Current

Bookkeeping Manager

The Dremak Group Pty Ltd
01.1994 - Current

Customer Service Cashier

Coles Supermarket
01.1992 - 01.2002

No Degree - Cert 5 Business

LMA

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