Rachel Pinn
Indooroopilly,QLD
Summary
Experienced professional offers over 10 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Experience in customer service position to provide exceptional service to all. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant Service Trainer
Alliance Airlines
Brisbane, QLD
10.2022 - Current
- Inflight Service Trainer
- On ground/Inflight service trainer
- Service delivery to new and current crew on ground and in flight
- Provide positive training environment for new and on going crew members on ground and onboard.
Flight Attendant
Alliance Airlines
Brisbane, QLD
03.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded to and resolved guest issues or complaints.
- Maintain a high level of safety security procedures.
- Maintain high level of customer service to our frequent flyers.
- Manage crew communication, delegating work and achieving goals safely and effectively.
- Maintain on time performance
- Dispute resolution, handling customer complaints in a positive manner.
International Flight Attendant
Emirates Airlines
Dubai, UAE
10.2014 - 10.2020
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Promoted passenger and crew safety by complying with airline and federal aviation regulations.
- Followed safety, passenger and supply pre-flight checklists.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Dealt with mechanical and passenger emergencies according to standards.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
Retail Assistant
Chemist Warehouse
Brisbane, QLD
10.2012 - 10.2014
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Assist customer service retail
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers to determine wants or needs.
- Placed special orders or called other local stores to find desired items for customers.
- Restocked and organized shelves during slow periods to maintain store appearance.
Flight Attendant
Skytrans Airlines
Brisbane, QLD
01.2010 - 10.2012
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Followed safety, passenger and supply pre-flight checklists.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Maintained database of in-flight entertainment and assisted passengers with selections.
Retail Assistant
Home Savvy
Brisbane, QLD
01.2009 - 12.2009
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
Retail Assistant
David Jones
Brisbane, QLD
12.2007 - 12.2008
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Display excellent customer service
- Complying to company policy sales, ticketing.
Education
Diploma - Social Media Marketing
The College of Adult Learning
Brisbane, QLD01.2022
Advanced Diploma - Business Management
Online Courses Australia
Brisbane01.2022
Diploma - HR Administration
The College of Adult Learning
Brisbane01.2021
Senior High School - Year 8 - 12
St Peters Lutheran College
Indooroopilly, Brisbane 11.2007
Skills
- Aircraft Safety Checks
- Problem Solving
- Passenger Behavior Monitoring
- Emergency Situations Management
- Training and Development
- Passenger Needs Assessment
- Complaint Resolution
- Time Management
Certification
- First Aid/ CPR
- Responsible Service of Alcohol - RSA
- Blue Card
- QLD Driving License
- Covid fully Vaccinated
- Flu Vaccinated
References
References available upon request.
Timeline
Flight Attendant Service Trainer
Alliance Airlines
10.2022 - Current
Flight Attendant
Alliance Airlines
03.2021 - Current
International Flight Attendant
Emirates Airlines
10.2014 - 10.2020
Retail Assistant
Chemist Warehouse
10.2012 - 10.2014
Flight Attendant
Skytrans Airlines
01.2010 - 10.2012
Retail Assistant
Home Savvy
01.2009 - 12.2009
Retail Assistant
David Jones
12.2007 - 12.2008
Diploma - Social Media Marketing
The College of Adult Learning
Advanced Diploma - Business Management
Online Courses Australia
Diploma - HR Administration
The College of Adult Learning
Senior High School - Year 8 - 12
St Peters Lutheran College
- First Aid/ CPR
- Responsible Service of Alcohol - RSA
- Blue Card
- QLD Driving License
- Covid fully Vaccinated
- Flu Vaccinated
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