Rachel Pirrie
North Gosford,NSW
Summary
I am a very motivated person and take pride in my work/role, which includes being a parent to my two children. I am very ambitions and customer service focused. My background is in Property Management, Customer Sevices Operator for Services NSW for 12 months and commercial cleaning with my own business for 1 year. I am very organised, have exceptional time management skills, knowledge of software programs as well very strong communication skills.
Offering dependable and hard-working approach with readiness to learn and grow. Demonstrates strong teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges. I have effective problem-solving skills and willingness to learn. Poised to contribute to team success and achieve positive results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Rachel Pirrie Cleaning Service
09.2023 - 09.2024
- Provided commercial cleaning services to businesses in the Central Coast area.
- Skilled in maintaining high standards of precision.
- Maintained exemplary cleanliness levels.
- Delivered high-quality results punctually.
- Facilitated timely stock replenishment to support daily operations.
Customer Concierge Operator
Service NSW
10.2022 - 09.2023
- Customer call centre Operator
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner as the first point of contact for Service NSW contact centre customers
- I resolved customer complaints in a timely manner and booked appointments for customers
Property Manager
McGrath Estate Agents
02.2020 - 03.2022
- Supervise operations for portfolio with 170 properties.
- Maintain portfolio to high standard, ensuring excellent client and tenant relationships.
- Managed leasing administration, prepared leases, and handled renewals.
- Performed routine checks on premises, covering both entry and exit points.
- Marketing and advertising
- Facilitated exceptional communication with owners, tenants, tradespeople and strata.
- Ensured quick and efficient completion of maintenance tasks.
- Ensure accurate and complete documentation for hearings.
Property Manager
Ray White
01.2019 - 01.2020
- In this role I managed the largest amount of the properties within the team
- I would also take on the unhappy owners and turn them around to be happy to stay with the office as me as their manger
- I helped train staff in all aspects of Property Management and leasing as i have strong skills in all these areas
- I am extremely time efficient and get all tasks done in a timely manner
- I had amazing rapport with all my valued clients, staff and creditors
Property Manager
Wiseberry Coastal
01.2019 - 10.2019
- In this role I managed a portfolio of110 properties
- I ran my portfolio to a very high standard and have obtained a very good rapport with all clients and tenants
- Processing applications /tenant selections
- Leasing Administration/ Lease Preparations/Lease renewals and rent reviews
- Routine Inspections, in going and outgoing inspections
- Daily rent arrears management
- Marketing/advertising /open homes
- Excellent communication with owners/tenants/tradespeople and strata
- Coordinating maintenance promptly and efficiently
- Preparing documents and attending tribunal hearings
Property Manager
George Brand Real Estate
01.2018 - 12.2018
- In this role I was employed as a task based Property Manager
- I was trained in trust accounting procedures as well as managed all maintenance for the all property managers
- Routine Inspections and arranging maintenance
- Coordinated large maintenance projects for owners and tenants
- Arrears Management
- Daily receipting
- All bill paying and tenant invoicing
- Mid and End of Month Procedures
Property Manager
Leasing Administration
02.2014 - 12.2017
- Employed as a Portfolio Manager, I managed80 properties at a Part time level
- This was my employment after I had my children, hence the break in my employment years
- Processing applications /tenant selections
- Leasing Administration/ Lease Preparations/Lease renewals and rent reviews
- Routine Inspections, in going and outgoing inspections
- Daily rent arrears management
- Marketing/advertising /open homes
- Excellent communication with owners/tenants/tradespeople and strata
- Coordinating maintenance promptly and efficiently
- Preparing documents and attending tribunal hearings
Property Manager
Century21 Network
08.2005 - 01.2009
- This was my first Property Management role on the Central Coast, Century21 had a large Property Management Department
- I was part of a large team and promptly gained a good rapport with my clients
- I had a lot of training which helped me gain my confidence within the role
- Completed ingoing and outgoing inspections
- Leasing Administration/ Lease Preparations/Lease renewals and rent reviews
- Tenant application processing and selecting, Lease signing's
- Communicated effectively with owner, tenants and tradespeople
- Routine inspections and maintenance
- Daily rent arrears management
- Marketing and advertising properties
- Open homes/ Leasing properties
Sales Support Role
LJ Hooker
01.2004 - 07.2005
- This was my start in Real Estate as a receptionist/sales support and after a short amount of time was asked to run a small portfolio of around60 managements
- I completed all aspects of Property Management with minimal training
- Liaised between all staff members communicating effectively to maintain customer satisfaction
- Greeted customers entering the office and dealt appropriately
- Answering all incoming calls
- Developed reputation as an efficient receptionist and Property Manager with high levels of accuracy
Education
Certificate Of Registration - Real Estate
Remote Learning
North Gosford, NSWYear12 - undefined
Hornsby girls high school
01.1991
Skills
- Proven Expertise
- Customer service
- Effective Time Management
- Effective Communication
- Experience in software program
- Collaborative Team Member
- Contact Centre Services
Certification
- Real estate certificate iv
- Current
- Course completed
- New legislation
- NSW Drivers Licence
- Issued by NSW Roads And Maritime Services
- Valid until28 Apr2025
Timeline
Commercial Cleaner
Rachel Pirrie Cleaning Service
09.2023 - 09.2024
Customer Concierge Operator
Service NSW
10.2022 - 09.2023
Property Manager
McGrath Estate Agents
02.2020 - 03.2022
Property Manager
Ray White
01.2019 - 01.2020
Property Manager
Wiseberry Coastal
01.2019 - 10.2019
Property Manager
George Brand Real Estate
01.2018 - 12.2018
Property Manager
Leasing Administration
02.2014 - 12.2017
Property Manager
Century21 Network
08.2005 - 01.2009
Sales Support Role
LJ Hooker
01.2004 - 07.2005
Year12 - undefined
Hornsby girls high school
Certificate Of Registration - Real Estate
Remote Learning
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