RACHEL PRICE
McMinns Lagoon,NT
Summary
There's one thing I've come to learn about myself after working in my previous jobs, is that I would rather be on my feet, up and about, than sitting in an office. I enjoy customer relations, however, I know mechanics is where my passion resides. I've grown up with one of my only interest are machinery, 4WD, trucks, and learning the mechanics that goes in to them, and the functionality. Starting this apprenticeship would be a wonderful opportunity for me, to develop my skills and achieve that qualification as a HD Fitter.
My work ethic is strong, I get the job done, and I always ask for help to broaden my knowledge when needed.
Overview
8
8
years of professional experience
Work History
Warranty Clerk
Hidden Valley Ford
09.2023 - Current
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Made contact with Ford, Subaru & Audi manufacturers to discuss policies and maximum claim amounts.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with service advisors, workshop, and parts departments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Recruitment Partner
Hays Recruitment
11.2022 - 02.2023
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Service Advisor
Darwin Motor Group
04.2022 - 11.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
Crown Equipment
02.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Assistant
Bunnings Darwin & Bunnings Inverell
09.2016 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Higher School Certificate -
Macintyre High School
2017
Skills
- Highly motivated, enthusiastic, friendly, approachable
- Excellent written and verbal communication skills (phone, email and written)
- Sound knowledge in the use and application of Microsoft Office, Outlook and other information systems
- Time management skills
- Quick learner
- Strong focus for Guest Satisfaction/Experience
- Complex Problem-Solving
SKILLS / ATTRIBUTES
- Guest Inquiries
- Warranty Requirements
- Data Entry Software
- Claim Processing
- Service Scheduling
- Guest Relations
- Operational Efficiency
Timeline
Warranty Clerk
Hidden Valley Ford
09.2023 - Current
Recruitment Partner
Hays Recruitment
11.2022 - 02.2023
Service Advisor
Darwin Motor Group
04.2022 - 11.2022
Receptionist
Crown Equipment
02.2022 - 04.2022
Sales Assistant
Bunnings Darwin & Bunnings Inverell
09.2016 - 01.2022
Higher School Certificate -
Macintyre High School
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