Rachel Price
Ascot Vale,VIC
Summary
A true Retailer with a collaborative, genuine, results driven Leadership approach. I am a leader with a love and dedication to partnering with my Teams to promote an engaged, empowering and a positive work culture.
An Analytical problem-solver with a talent for team building, coaching leading and motivating, as well as excellent customer relationship-building skills.
I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance through an empathetic supportive approach.
Excellence in using independent decision-making skills and sound judgment to positively impact company success.
Exceptional retail experience and sales Training expertise. I am a Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I always strive to to my best and to bring out the best in my Teams through creating a work space that feels great to be in and with a sense of joy. My work integrity and relationships with my Teams and Stakeholders are of the upmost importance while also delivering results.
Overview
7
7
years of professional experience
Work History
Victorian Training and Development/Lead Brand Representative
Aje Athletica / Ikkari
09.2023 - 03.2024
- Oversaw and Implemented State Training and Development, working closely with National Sales Manager and Remote Regional Manager.
- Identified issues, analysed Sales information and provided solutions to problems within Victoria Stores
- Supervised 5 locations to achieve high-quality standards of operations with Teams
- Oversaw sales team of over 40 for results through coaching, mentoring, and working closely with Managers.
- Coached and Monitored Store Managers - Upskilling, Setting and Achieving Goals, Time Management, Understanding their Business Needs and delivering results.
- Evaluated effectiveness and set up of training by tracking Team member progress, gathering feedback for continuous improvement and creating reports daily/weekly to be sent to National sales Manager and Regional.
- Conducted regular performance evaluations for team members to identify areas of strengths and opportunities for improvement, resulting in tailored development plans.
- Compiled analysed and reported data to National and Regional Sales Manager to determine approaches to improve sales and performance.
- Autonomous set up of my own week/ roster and plan with my Teams.
- Established clear sales targets/Kpi's and provided regular feedback to the team regarding their progress towards meeting these and how we could achieve this.
- Established genuine and positive rapport with stakeholders at all levels through effective communication skills and proactive problem-solving abilities.
- Achieved high employee retention rates by creating an inclusive, empathetic work environment where staff felt valued and supported.
- Enhanced customer loyalty through exceptional service and product knowledge through Training Team
- Collaborated with Marketing Team to bring in new connections such as Influencers and Vips and facilitated those relationships.
- Organised, held and presented State training evenings to roll out new Collections and to Upskill Team members in current practices. Identifying when these needed to be held and communicating this with Upper Management.
- Met Weekly with National Sales Manager, Regional Managers and Marketing Team to discuss Week ahead and sensitive Company information regarding Teams and Rollouts.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted regular store audits to maintain cleanliness, organisation, and compliance with company standards.
- Redirecting VM inside stores to Achieve best sales outcome and training Mangers to have this insight .
- Oversaw successful execution of events ensuring client satisfaction and seamless experiences.
- Helped open and rollout new Stores in Victoria setting them up for success and monitoring.
Cluster Manager
Aje Athletica
11.2022 - 09.2023
- Coached, mentored and built high-performing sales team.
- Led /Hired/Trained Highpoint Team to become the only A+ graded store in the business/ Highest Turnover and Profit
- Remotely Oversaw Adelaide Store Manager and Team
- Built relationships with customers to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed customer CRM relations on ongoing basis to maximize customer retention.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to the Regional Manager
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided a feedback rich culture within the Business.
- Built Rosters and Approved shifts/Time Sheets across 3 Retail Stores
- Experienced with CRM and Vip Clienteling
- Sort out Customers and worked with Marketing to Hold Vip evenings in store to add Value to biasness
- Stock take Lead
- Set up new Stores in Victoria
- Ongoing Training and Support for Managers
Flagship Store Manager
Lorna Jane
03.2017 - 11.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Led one of the Highest performing Teams and Stores in Australia. Taking the Highpoint store from a B grade store to an A+ store.
- Coached Team in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted employee retention rates through effective motivation, recognition, and development programs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Skills
- Motivational Leadership
- Employee Training, Coaching and Mentoring
- Excellent Business Analysis, Strategising and reporting to Stakeholders
- Operational Efficiency
- Performance Tracking and Evaluations
- Feedback rich Culture
- Problem solving and uses excellent Initiative
- Exceptional Customer Experience and service
- Time Management
- Key Performance Indicators (KPIs)
- Personnel Recruitment / Retention
- Customer Relationship Management
- Positive, empathetic and supportive Learning Environment
- Loss Prevention Goals Monitoring
- Negotiation and Conflict Resolution
Timeline
Victorian Training and Development/Lead Brand Representative
Aje Athletica / Ikkari
09.2023 - 03.2024
Cluster Manager
Aje Athletica
11.2022 - 09.2023
Flagship Store Manager
Lorna Jane
03.2017 - 11.2022
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