Rachel Pulver
Gladesville,NSW
Summary
Experienced disability support practitioner and disability sector manager with extensive knowledge of psychology, physical and mental health, and physical and intellectual disabilities. Passionate about positively impacting the lives of disadvantaged persons. Excellent at building rapport with colleagues, clients, and stakeholders. Leads and acts with empathy and compassion, strong ethics, critical thought, and creativity.
Overview
8
8
years of professional experience
Work History
Acting Disability Group Home Manager
Cerebral Palsy Alliance
11.2023 - Current
- November to December 2023 (4 weeks) and June to July 2024 (5 weeks).
- Managed a team of disability support practitioners (DSPs) to effectively support clients with disabilities in accommodation.
- Mentored, trained, and assessed DSPs to ensure skills in line with organisational policies and improve support of clients.
- Liaised with clients' allied health care professionals to establish, maintain, and implement client health care plans.
- Managed DSP rosters, timesheets, and leave through Workday and Rosterspace.
- Managed client incident reports by acting to ensure the immediate health and safety of clients and DSPs, conducting debriefs, and implementing creative and practical solutions to minimise future risks.
- Oversaw the implementation of organisational policies and procedures.
- Ensured that client medical needs were met in a timely manner.
- Lead challenging conversations with DSPs regarding performance.
- Maintained healthy relationships with clients' families and public guardians.
- Managed client data through Salesforce.
- Ensured that WH&S standards were met by organising necessary maintenance within the accommodation, including a full bathroom renovation.
- Organised events and activities, such as birthday parties, to improve the overall well-being of clients.
Disability Support Practitioner
Cerebral Palsy Alliance
12.2020 - Current
- Supports clients with a range of physical and intellectual disabilities in accommodation and respite.
- Compassionately implements health care plans such as mealtime management, bowel care management, epilepsy management, and behaviour support compiled by allied health professionals.
- Meticulously monitors and ensures client physical health through the administration of medication, provision of personal care, and organisation of appointments with allied health care professionals.
- Enhances client mental health by building quality relationships, responding to emotional needs, arranging desired activities, and facilitating the maintainence of bonds with family and friends.
- Records data pertaining to overall client well-being for use by allied health care teams.
- Manages client data through administration tasks such as archiving.
- Maintains the safety and cleanliness of clients' homes in line with WH&S, Covid-19, and infection prevention and control policies.
Travel Agent
STA Travel Group
09.2019 - 09.2020
- Booked entire travel itineraries for customers including transportation, accommodation, tours, and passes.
- Operated travel industry technology including GDS and booking systems.
- Provided customers with the negotiated deals and well-researched travel options.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach their planned destination.
- Maintained relationships with customers via follow up communication.
- Handled emergency transportation changes, particularly in the beginning of the Covid-19 pandemic.
Disability Support Practitioner
Fighting Chance Australia
05.2018 - 05.2019
- Supported clients with a range of physical and intellectual disabilities in a day program environment.
- Assisted clients with regard to personal care, mealtime management, mobility and transportation, and behaviours of concern.
- Facilitated clients to engage in daily activities that contributed to mental well-being and provided opportunities for learning and development.
- Wrote case notes pertaining to client progress and well-being.
Bar and Gaming Attendant
Greengate Hotel
04.2018 - 05.2019
- Provided excellent customer service by greeting customers, fulfilling orders, and managing queries, feedback, and complaints
- Implemented RSA standards.
- Co-managed private functions.
- Monitored gaming activities in assigned area for illegal actions or suspicious activities.
- Maintained WH&S standards.
- Calculated and handled large cash amounts.
- Trained new employees.
Waitress
Eden Cafe
09.2016 - 04.2018
- Provided excellent customer service by greeting customers, fulfilling orders, and managing queries, feedback, and complaints.
- Prepared food and beverages in line with food safety standards.
- Maintained WH&S standards.
- Maintained stock.
- Trained new employees.
Education
Bachelor of Psychology -
Macquarie University
11.2023
Current First Aid Certificate And WWCC -
2023
Certificate IV in Travel And Tourism -
Evolution Hospitality Institute
09.2020
Higher School Certificate -
St Ives High School
10.2015
Skills
- Writing case notes
- Recording health data
- Direct client care
- Medication administration
- Time management
- Records maintenance
- Behaviour redirection
- Conducting health intake assessments
- First aid
- PPE usage
- Complex problem-solving
- WH&S standards implementation
- Travel industry technology operation
- EFTPOS technology operation
- Microsoft Office
- Counselling skills and experience
- Leadership skills
- Superior verbal and written communication
Accomplishments
- St Ives High School prom organisation committee leader year 10, 11 and 12
Volunteer Experiences
- Raise Organisation, April-November 2023: applied psychological theory and counselling skills to mentor a school-aged student in weekly mentoring sessions.
- IVHQ, June 2019: taught English for four weeks at a disadvantaged primary school near Kathmandu, Nepal whilst living with and learning from a local family.
- Cafe Art Australia, 2017: undertook multiple tasks and responsibilities to empower people affected by homelessness in Sydney's CBD through a creative project.
- St Ives High School Peer Support Leader, 2013: supported new year 7 students by providing emotional support and engaging them in relationship-building activities.
Timeline
Acting Disability Group Home Manager
Cerebral Palsy Alliance
11.2023 - Current
Disability Support Practitioner
Cerebral Palsy Alliance
12.2020 - Current
Travel Agent
STA Travel Group
09.2019 - 09.2020
Disability Support Practitioner
Fighting Chance Australia
05.2018 - 05.2019
Bar and Gaming Attendant
Greengate Hotel
04.2018 - 05.2019
Waitress
Eden Cafe
09.2016 - 04.2018
Bachelor of Psychology -
Macquarie University
Current First Aid Certificate And WWCC -
Certificate IV in Travel And Tourism -
Evolution Hospitality Institute
Higher School Certificate -
St Ives High School
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