Rachel Rassack

CLEANING

- Established quality control measures to ensure that work is completed according to standards set forth by the company.

- Responded quickly in emergency situations requiring immediate attention.

- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.

- Organised and managed staff of cleaners, assigning tasks and monitoring performance.

- Ensured compliance with all applicable health codes in the workplace.

- Displayed strong telephone etiquette, effectively handling difficult calls.

- Exceed customer satisfaction by finding creative solutions to problems.

- Provide excellent service and attention to customers when face-to-face or through phone conversations.

- Maintain open communication with clients and/or staff.

- Job satisfaction

CARING

- Built strong and trusting rapport with clients and loved ones.

- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

- Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.

- Contacted medical providers on behalf of clients to follow up on appointments.

- Maintained clean and well-organised environment for client happiness and safety.

- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

- Communicated regularly with family members about client's health status and needs.

- Assisted with daily living activities such as bathing, dressing, eating, and mobility.

- Helped clients adjust to new lifestyle during periods of incapacitation or recuperation.

- Provided companionship to reduce loneliness and isolation of elderly individuals.

- Followed care plan and directions to administer basic medications.

- Performed household tasks such as laundry, cleaning, shopping, meal preparation.

- Transported clients to medical appointments and other errands.

- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries.