Hi, I’m
Rachel Reid
Chisholm ,NSW
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Manager with 25 years of experience in leadership roles.
Overview
27
years of professional experience
1
Food safety supervisor
1
Mental health first aid
Work History
Woolworths Supermarket
Customer Service Manager
02.1997 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly .
- Train and coach team 1:1 to achieve their career goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly .
- Train and coach team 1:1 to achieve their career goals.
Education
Peel Technology High School Tamworth, NSW
Skills
- Business Process
- Statistics
- High Customer Service Standards Adherence
- Financial Management
- Process Payments
- Control of Expenses
- Customer Service
- Health and Safety Regulations
- Data Protection
- Verbal and Written Communication
- Staff Training
- Personnel Training and Development
- Information Confidentiality
- Staff Management
Certification
Certificate 4 in Retail Operations
Food safety supervisor Certificate
Mental health first aid certificate
Forklift licence
Timeline
Customer Service Manager
Woolworths Supermarket
02.1997 - Current
Peel Technology High School
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