Rachel rogerson
Summary
Compassionate Personal Care Assistant with extensive experience at Thompson Healthcare, skilled in grooming assistance and emotional support. Proven ability to develop personalized care plans and enhance client engagement through effective communication. Adaptable under pressure, I excel in delivering direct patient care while maintaining a clean and safe environment for clients.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Thompson Healthcare
10.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health and reported changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Implemented effective communication strategies to enhance client engagement.
- Trained new staff on best practices for patient care and operational procedures.
- Maintained accurate documentation of patient progress and care provided.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Personal Care Assistant
Sue Mann Nursing And Community Care
04.2017 - 10.2022
- Coordinated transportation for clients to medical appointments and social activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Cashier
Woolworth's Group
01.2014 - 01.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with a focus on satisfaction and retention.
- Collaborated with team members to enhance overall store performance and customer experience.
- Monitored compliance with health and safety regulations to ensure a secure shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Certificate III in Individual Support in Aged Care - Aged Care
Oten
Online Tafe01-2018
High School Diploma -
Henry Kendall
Gosford, NSW09-2005
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Behaviour redirection
- Direct patient care
- Dementia care
- Adaptable under pressure
Timeline
Personal Care Assistant
Thompson Healthcare
10.2022 - Current
Personal Care Assistant
Sue Mann Nursing And Community Care
04.2017 - 10.2022
Cashier
Woolworth's Group
01.2014 - 01.2016
Certificate III in Individual Support in Aged Care - Aged Care
Oten
High School Diploma -
Henry Kendall
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