Summary
Overview
Work History
Education
Skills
Cooking, socialising with friends and family, listening to podcasts
Timeline
Generic
Rachel Roinich

Rachel Roinich

Adelaide,SA

Summary

Driven Salon Manager with a proven track record in staff management and customer service management, demonstrated at Tafe SA and other leading salons.

Skilled in appointment scheduling and administrative management, achieving significant improvements in client satisfaction and operational productivity. Excelled in maximizing business efficiency and fostering professional development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Salon Owner/Operator

Self-employeed
08.2013 - Current
  • Trained and motivated employees to perform daily business functions.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.

Lecturer

Tafe SA
03.2011 - 12.2016
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Utilized distance learning technology to instruct students remotely.

Senior Hairstylist

Steven Professional
01.2005 - 02.2012
  • Initiated and engaged clients in conversations as part of personalized service.
  • Answered phone calls and emails to schedule client appointments.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Salon Manager

Gauci Hair And Beauty
04.1996 - 12.2004
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.

Apprentice Hairdresser

The Hair Clipper
11.1991 - 01.1996
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Answered telephone calls to provide information and schedule new appointments.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Offered exceptional service and support to walk-in and scheduled customers.

Education

Hairdressing

Tafe SA
Adelaide, SA
11.1993

Secondary Education

Henley High School
Henley Beach, SA
12.1990

Primary School Education

West Lakes Shore Primary
West Lakes SA
12.1987

Skills

  • Appointment Scheduling
  • Staff Management
  • Quality Assurance
  • Data Management
  • Customer Service Management
  • Administrative Management
  • Health and safety
  • Professionalism

Cooking, socialising with friends and family, listening to podcasts

I enjoy cooking for family and friends. Socialising and catching up with friends is important to me. In my downtime I like to listen to podcasts/books.

Timeline

Salon Owner/Operator

Self-employeed
08.2013 - Current

Lecturer

Tafe SA
03.2011 - 12.2016

Senior Hairstylist

Steven Professional
01.2005 - 02.2012

Salon Manager

Gauci Hair And Beauty
04.1996 - 12.2004

Apprentice Hairdresser

The Hair Clipper
11.1991 - 01.1996

Hairdressing

Tafe SA

Secondary Education

Henley High School

Primary School Education

West Lakes Shore Primary

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Rachel Roinich