Rachel Ross
Geelong,VIC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Supervisor
BCF Boating Camping Fishing
08.2021 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Dealt with customer complaints and rectified product and service issues.
- Possessed vast product knowledge and provided expertise to customers regarding local fish species, fishing laws and sustainable outdoor practices.
- Oversaw office inventory activities and management of outgoing and incoming stock.
Volunteer
OzFish Unlimited
12.2022 - Current
- Worked with local communities to improve, restore and protect fish habitat, including re-snagging rivers and assisting with shellfish restoration projects.
- Foster relationships between fisheries and local anglers.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Volunteer Research Assistant
Operation Wallacea
06.2017 - 06.2017
- Performed statistical, qualitative, and quantitative analysis of ecosystems and their inhabitants.
- Collected crucial biodiversity data with academics and scientists for use in scientific publications.
- Aided in discovery of new species, both terrestrial and aquatic.
Work Experience
CSIRO
04.2016 - 04.2016
- Sorted specimens according to priority and procedure and recorded all processes in pathology log.
- Worked in a PC4 laboratory to investigate pathogens.
- Collected and prepared specimen samples for immunohistology.
Crew Trainer
McDonald's
11.2015 - 04.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
Bachelor of Science - Animal Biology
Deakin University
Waurn Ponds, Victoria03.2022
Skills
- Inventory Management
- Financial Recordkeeping
- Health and Safety Procedures
- Customer Service Management
- Handling Complaints and Inquiries
- Product Sales
- Detail-oriented
- Habitat Restoration
Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation - 2023
- HLTAID010 Provide Basic Emergency Life Support - 2022
- HLTAID011 Provide First Aid - 2022
- SITHFAB002 Provide Responsible Service of Alcohol - 2021
- Licensed PADI Advanced Open Water Diver - 2017
Timeline
Volunteer
OzFish Unlimited
12.2022 - Current
Retail Supervisor
BCF Boating Camping Fishing
08.2021 - Current
Volunteer Research Assistant
Operation Wallacea
06.2017 - 06.2017
Work Experience
CSIRO
04.2016 - 04.2016
Crew Trainer
McDonald's
11.2015 - 04.2021
Bachelor of Science - Animal Biology
Deakin University
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