Rachel Roy
Windella
Summary
Motivated business professional bringing 16 years of entrepreneurial experience.
Dedicated and personable with extensive experience in managing hospitality, wedding and event roles. Well-versed in training, educating, motivating and supporting staff members.
Result driven with forward-thinking approach for company success and growth.
Demonstrated record of success in the Wedding and Event Industry.
Organised, hardworking, passionate, reliable and trustworthy employee/employer.
Overview
29
29
years of professional experience
Work History
Bar and Gaming Attendant
Club Maitland City
03.2023 - Current
- Welcome and greet customers, answer questions and provide excellent customer service.
- Prepare electronic gaming device's payoff requests and forms for jackpots in accordance with policies and regulations.
- Preserve safe and clean gaming floor to protect customers and business interests.
- Patrol assigned areas to verify players adherence to regulations and proper machine function.
- Maintain clean and safe work environment and monitor immediate area and surroundings for trash and debris.
- Monitor gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understand and demonstrate proper play of games to promote safety practices while opening, operating and closing venue.
- Complete daily money clearance of all machines, count and bank takings.
- Serve guests and patrons their requested beverage and food order in a timely and professional manner.
Business Owner/Operator
Essential Events
07.2010 - 06.2023
- Small Business owner with over 12 years experience in the hospitality and wedding industry.
- Hired out furnishings and decorations to clients
- Setup furnishings and decorations for weddings and events
- Liaised with contractors/vendors to run smooth schedules
- Researched the industry to keep up with new trends
Wedding and Event Director
Calvin Estate
07.2016 - 01.2023
- Directed the running of the entire Estate including maintenance, staff - training, rostering and management, deliveries, pickups, drop offs, stocktake, purchasing, communicating and coordinating contractors and the running of Calvin Estate's large Homestead.
- Researched the event industry and developed wedding and event packages due to trend and budget.
- Communicated with enquiries and turned them in to bookings.
- Liaised with clients/couples over several meetings on site and over zoom or phone to build their dream event.
- Handled guest inquiries leading in to an event
- Managed and established setups for weddings and events
- Developed runsheets for each wedding and event
- Ran all weddings and events successfully which lead to winning Hunter Valley's Bride's Choice Award for 6 years continually.
- Held the liquor licence for the venue
- Managed the rostering and shifts of all bar staff
Clerical Assistant
M & G Australia Wide Removals
01.2000 - 08.2004
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Waitress/Restaurant Hostess
Chilli's Bar & Grill
02.1995 - 07.1997
- Waitress
- Hostess
- Bar Attendant
- Administrative Assistant
- In-store trainer
- Regional trainer - trained/opened Melbourne stores
- Had varied roles throughout the business as I was reliable in learning and fulfilling many areas
- Provided superior customer service
- Provided training and support for personnel
- Observed company marketing and pricing policies
- Banking and clerical duties
- Stocktaking
Education
RCA/RCG Competency Card
Liquor And Gaming
Responsible Supply Of Alcohol Training
EOT - Express Online Training
Online11.2021
Licensee Training
Liquor And Gaming - Clear To Work Pty Ltd
04.2021
Certificate - Small Business Management
Thomas Education Direct
Sydney, NSWCertificate - Food Skills
TAFE
Sydney, NSWStudent Exchange Program
Fujieda - JapanHigher School Certificate Graduate
St Marys Senior High School
Sydney, NSWSkills
Superior customer service
High level of wedding and event industry skills
Great organisational skills
Leadership experience
Excellent planning skills
Works well in a team environment
Extremely reliable and trustworthy
Winner of Bride's Choice Awards - 6 years
Runner up - Hunter Valley - Coordinator of the Year
Fundraising
Many years experience in organising and hosting fundraising events for major charity networks.
References
Business
Matt Johnston - Club Maitland City - 02 4939 1200
Personal
Kelly Berriman - 0401 997 603
Frank Lawler - 0407 949 788
Reviews
"Rachel, thank you so much for everything you did for our big day, it was perfect. I would not change a thing. I wish we could do the day all over again!
Calvin House is AMAZING. From the first time I walked into the barrel room I fell in love, but to see when it is all decorated it completely blew my mind.
You guys all deserve the Brides Choice award, for the hard work you put in to making couples weddings Perfect!"
"Rachel is the lovely coordinator who will help you with anything you need! You and your guests will never forget this venue, absolutely amazing!"
"We had a great wedding at Calvin Estate, and absolutely loved the location. Calvin House was perfect for the girls to get ready. Everyone involved did a great job. Rachel is very passionate and obviously loves her job."
"We would like to say a huge thank you to Rachel and the Calvin team for helping us to create our dream wedding. We are truly appreciative of all your efforts and support."
Timeline
Bar and Gaming Attendant
Club Maitland City
03.2023 - Current
Wedding and Event Director
Calvin Estate
07.2016 - 01.2023
Business Owner/Operator
Essential Events
07.2010 - 06.2023
Clerical Assistant
M & G Australia Wide Removals
01.2000 - 08.2004
Waitress/Restaurant Hostess
Chilli's Bar & Grill
02.1995 - 07.1997
RCA/RCG Competency Card
Liquor And Gaming
Responsible Supply Of Alcohol Training
EOT - Express Online Training
Licensee Training
Liquor And Gaming - Clear To Work Pty Ltd
Certificate - Small Business Management
Thomas Education Direct
Certificate - Food Skills
TAFE
Student Exchange Program
Higher School Certificate Graduate
St Marys Senior High School
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