Rachel Savage
Narrogin
Summary
DOB: 16 / 08 / 1999 Age: 25
Enthusiastic, friendly and hardworking individual. Have worked in customer service for many years putting the needs of the customers and the reputation of the business first. Have continuously dealt with customer enquiries and complaints face-to-face, over the phone and via email with accuracy.
With excellent customer service and communication skills, combined alongside relevant work experience, makes myself a real asset. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service
REPCO NARROGIN
06.2024 - Current
- Including stock handling, general organisation and part time delivery driver.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
Customer Service / Assistant Manager
AMPOL SERVICE STATION
11.2021 - 08.2024
- Including full training of cash register and ability to sell cigarettes
- Ability to communicate effectively with people of all ages
- Have operated a cash register for cash, cheque, and credit card transactions with accuracy
- Able to manage time efficiently and work unsupervised and in a team environment
- Progressive ability in using computers including spreadsheets, publishing, and word processing.
- Carried out day-day-day duties accurately and efficiently.
- Maintained up-to-date knowledge of product and service changes.
Customer Service
THE REJECT SHOP
07.2022 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service.
- Delivered prompt service to prioritize customer needs.
Checkout Operator / Click & Collect
COLES SUPERMARKET
11.2015 - 09.2021
- Including full training of Self-checkouts and ability to sell cigarettes.
- Temporarily acted as Click and Collect Manager which I learnt how to process refunds, complete coworker rosters and supervised a small team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Education
COMPLETED YEAR 12 -
Narrogin Senior High School
Narrogin, WA2017
CERTIFICATE II DESKTOP PUBLISHING -
Narrogin Senior High School
Narrogin, WA2017
CERTIFICATE III BUSINESS ADMINISTRATION -
Narrogin Senior High School
Narrogin, WA2017
Skills
- Customer Service and Assistance
- Retail Sales Customer Service
- Communication Skills
- Organisation
- Attention to Detail
- Teamwork
- Active Listening
References
Deb Clark
Coles Colleague
Ph: 0428928854
Gion Harper
Friend
Ph: 0401768609
Email: gleesongion7@outlook.com
Timeline
Customer Service
REPCO NARROGIN
06.2024 - Current
Customer Service
THE REJECT SHOP
07.2022 - 09.2022
Customer Service / Assistant Manager
AMPOL SERVICE STATION
11.2021 - 08.2024
Checkout Operator / Click & Collect
COLES SUPERMARKET
11.2015 - 09.2021
COMPLETED YEAR 12 -
Narrogin Senior High School
CERTIFICATE II DESKTOP PUBLISHING -
Narrogin Senior High School
CERTIFICATE III BUSINESS ADMINISTRATION -
Narrogin Senior High School
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