Rachel Scott
Kurmond,NSW
Summary
Dynamic individual with hands-on experience in Aged Care and Case Management with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
At Catholic Healthcare, I worked hard to enhance care delivery, achieving significant improvements in client wellness and satisfaction.
Skilled in multidisciplinary team collaboration and decision-making, my approach consistently yields positive outcomes and streamlined care processes.
Overview
9
9
years of professional experience
Work History
Care Manager
Catholic Healthcare
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.=
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
Assessor
Regional Assessment Service - Catholic Healthcare
12.2021 - 01.2024
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Enhanced patient care by developing and implementing individualized care plans.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced environments.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
Community Aged Care Worker
Wendy's Home Care
06.2021 - 12.2021
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
Accounts Payable and Receivable Manager
Kurmond Feed & Freight
02.2017 - 06.2021
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Conducted thorough credit reviews for new customers, mitigating risk while supporting sales growth initiatives.
- Strengthened internal communication by providing detailed financial reports to upper management on a regular basis.
- Implemented automated systems for invoice approval and payment processing, reducing manual workload for the team.
Retail Store Assistant Manager /Assistant Store Manager /Retail Store Manager
Petbarn
04.2015 - 06.2017
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
Education
Bachelor of Nursing - Registered Nursing
Charles Darwin University
Casuarina, NT2027
Undergraduate Certificate in Social Care - Community Health Services
University of Tasmania
Hobart, TAS06.2022
Assessor Qualification - Aged Care - Community Services
Canberra Institute of Tech
Canberra, ACT12.2021
Skills
- Care Planning
- Case assessments
- Workflow Coordination
- Program Management
- Referral management
- Decision-Making
- Schedule Management
- Care Delivery
- Patient Advocacy
- Multidisciplinary team collaboration
- Problem Identification
- Service Coordination
Timeline
Care Manager
Catholic Healthcare
01.2024 - Current
Assessor
Regional Assessment Service - Catholic Healthcare
12.2021 - 01.2024
Community Aged Care Worker
Wendy's Home Care
06.2021 - 12.2021
Accounts Payable and Receivable Manager
Kurmond Feed & Freight
02.2017 - 06.2021
Retail Store Assistant Manager /Assistant Store Manager /Retail Store Manager
Petbarn
04.2015 - 06.2017
Bachelor of Nursing - Registered Nursing
Charles Darwin University
Undergraduate Certificate in Social Care - Community Health Services
University of Tasmania
Assessor Qualification - Aged Care - Community Services
Canberra Institute of Tech
Similar Profiles
Juna ShresthaJuna Shrestha
IT Support Analyst at Catholic healthcareIT Support Analyst at Catholic healthcare
Jenni WhyteJenni Whyte
Sales Support at Catholic HealthcareSales Support at Catholic Healthcare
Amandeep KaurAmandeep Kaur
Personal Care Assistant at Catholic HealthcarePersonal Care Assistant at Catholic Healthcare
Kirti KirtiKirti Kirti
Assistant in Nursing at Catholic healthcareAssistant in Nursing at Catholic healthcare
Jessica CullenJessica Cullen
Owner/Operator Cleaner at Little Ladies CleaningOwner/Operator Cleaner at Little Ladies Cleaning