Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Seo

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Hard-working and trustworthy, prepared to contribute service-minded and dedicated attitude to dynamic customer service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.

Overview

3
3
years of professional experience

Work History

Retail Sales Consultant

PVH Corp. (in Myer)
03.2023 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Boosted customer satisfaction by providing exceptional service and product knowledge of suits.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased average transaction value through strategic cross-selling of complementary products.

Sales Assistant

LeTao
10.2023 - 04.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cafe Allrounder

Cafe Lelunar
04.2022 - 02.2023
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Retail Sales Assistant

Lorna Jane
10.2022 - 01.2023
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cafe Allrounder

Cafe Rodem
11.2021 - 06.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Nursing (Advanced Studies) -

The University of Sydney
12.2024

High School Diploma -

Hornsby Girls High School
2020

Skills

  • Customer Satisfaction
  • Verbal Communication
  • Technical skills
  • Sales Development
  • Purchase Recommendations
  • Sales orientation
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Sales Assistant

LeTao
10.2023 - 04.2024

Retail Sales Consultant

PVH Corp. (in Myer)
03.2023 - Current

Retail Sales Assistant

Lorna Jane
10.2022 - 01.2023

Cafe Allrounder

Cafe Lelunar
04.2022 - 02.2023

Cafe Allrounder

Cafe Rodem
11.2021 - 06.2022

Bachelor of Nursing (Advanced Studies) -

The University of Sydney

High School Diploma -

Hornsby Girls High School

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Rachel Seo