Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rachel Sherlock

PRESTON,Victoria

Summary

I am currently seeking a role in recreational programming to inspire and empower young individuals through engaging and positive activities. After working abroad on a summer camp for eight months in Scotland I believe I have transferable skills that I can continue to develop in your workplace. I have a positive attitude that is infectious and am respectful and productive. I am able to handle high pressure situations and extremely personable, being able to develop rapport quickly. I want to continue on the path of working directly with young people and am ready for the challenges that come with that. I am flexible in nature and enjoy working in a team but can also manage situations independently.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivering Outstanding Customer Service

Kingdom of Sweets AO arena
Manchester
09.2022 - 12.2023
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Managing Day to Day Set up of the Shop

BATCH'D
Manchester
02.2023 - 07.2023
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Managed food usage with proper stock rotation to prevent spoilage.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.

Warehouse Picker

Amazon Warehouse
Manchester
08.2022 - 11.2022
  • Inspected merchandise for damages or defects prior to packaging it up for shipping out.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Lifted heavy items onto pallets with a forklift or manual pallet jack.
  • Completed daily reports of work completed accurately at end of shift.
  • Reported any damaged items immediately to supervisors so they could be replaced quickly.
  • Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
  • Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.

Activity Instructor and Group Leader

PGL Dalguise
Scotland
02.2022 - 07.2022
  • Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.
  • Collaborated with parents and guardians on a regular basis to provide updates on their children's progress.
  • Instructed students in the fundamentals of hiking, climbing, axe throwing, achery and other related activities.
  • Organized and facilitated outdoor education activities for groups of up to 60 students.
  • Coordinated with team members to ensure quality instruction was provided at all times.
  • Demonstrated appropriate safety measures during all outdoor activities.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.

Voice Picker

Woolworths Distribution Centre
Melbourne, VIC
08.2021 - 01.2022
  • Participated in team meetings and completed tasks assigned by supervisor on time.
  • Operated voice picking equipment to fulfill customer orders according to established procedures.
  • Developed strategies for improving efficiency during order fulfillment processes.
  • Identified discrepancies between physical count of products versus WMS system count.
  • Inspected merchandise for quality assurance before packing it for shipping.
  • Worked closely with supervisors to identify opportunities for improvement in warehouse operations.
  • Reported any issues or problems with the voice picking system to management promptly.

Voice Picker

Sigma Pharmaceuticals
Melbourne, VIC
03.2020 - 08.2021
  • Verified accuracy of orders by comparing them with pick lists.
  • Participated in team meetings and completed tasks assigned by supervisor on time.
  • Operated voice picking equipment to fulfill customer orders according to established procedures.
  • Picked products and stocked shelves to fulfill customer orders.
  • Maintained accurate records of inventory levels and locations in the warehouse.
  • Worked closely with supervisors to identify opportunities for improvement in warehouse operations.
  • Followed safety guidelines while operating industrial equipment such as forklifts and pallet jacks.

Warehouse assistant

Ninendo Warehouse
Melbourne
03.2018 - 01.2020
  • Picked, packed, and prepared merchandise for shipment to store and for restocking shelves., Use of RF scanner and confident voice command, Stacked, arranged, and secured all ordered items on the pallets., Scanned all packed orders prior to shipping and shipped them, on time., Adhered to deadlines set by freights and shipments, Followed daily targets and tasks set by management

Customer Service Supervisor

Coles Supermarkets
Melbourne, VIC
04.2009 - 03.2018
  • Maintained a professional attitude while providing excellent customer service.
  • Supervised a team of cashiers, providing guidance and training on policies and procedures.
  • Monitored the checkout process to ensure efficient service for customers.
  • Maintained cleanliness standards at all checkout counters throughout the store.
  • Resolved customer complaints in an efficient and courteous manner.
  • Coordinated with other departments within the store to resolve customer issues quickly.
  • Organized staff schedules to ensure adequate coverage during peak hours.
  • Empowered team members with tools to address serious issues.
  • Performed regular audits of registers and POS systems for accuracy.

Education

Youth Work Certificate IV -

RMIT
Melbourne, VIC

Certificate IV in Tourism -

Jetset Training College

Victorian Certificate of Applied Learning (VCAL) in Hospitality & Tourism (Certificate II) -

Box Hill Institute

Completed Year 10 -

Ringwood Secondary College

Skills

  • Customer Service
  • Order Processing
  • POS Systems and Ordering Platforms
  • Problem-Solving Abilities
  • Active Listening
  • Multitasking
  • High-Energy Attitude
  • Conflict Mediation
  • Interpersonal Communication
  • Policies and Procedures Adherence
  • Teamwork and Collaboration

Certification

  • First Aid
  • Working with children's check

References

References available upon request.

Timeline

Managing Day to Day Set up of the Shop

BATCH'D
02.2023 - 07.2023

Delivering Outstanding Customer Service

Kingdom of Sweets AO arena
09.2022 - 12.2023

Warehouse Picker

Amazon Warehouse
08.2022 - 11.2022

Activity Instructor and Group Leader

PGL Dalguise
02.2022 - 07.2022

Voice Picker

Woolworths Distribution Centre
08.2021 - 01.2022

Voice Picker

Sigma Pharmaceuticals
03.2020 - 08.2021

Warehouse assistant

Ninendo Warehouse
03.2018 - 01.2020

Customer Service Supervisor

Coles Supermarkets
04.2009 - 03.2018

Youth Work Certificate IV -

RMIT

Certificate IV in Tourism -

Jetset Training College

Victorian Certificate of Applied Learning (VCAL) in Hospitality & Tourism (Certificate II) -

Box Hill Institute

Completed Year 10 -

Ringwood Secondary College

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