Rachel Shin
Overview
11
11
years of professional experience
Work History
Principal Barista/Waiter
Cafe Buongiorno Mitcham
02.2023 - Current
- Principal Barista - dealing with large diverse orders in high pressure situations where excellence is required
- Consistently producing high quality coffee
- Taking customer orders
- Training and supervising staff
- Managing point of sale and cash handling
- Maintaining coffee equipment and managing stock
- Capable of multitasking in busy cafe environment
- Excellent customer service, friendly and confident
Cook/Customer Service
Big Table - Central Market Stall 39-40
01.2021 - 01.2023
- Food preparation - including sandwiches and salads
- Upholding food safety, hygiene and HACCP standards
- Taking customer orders
- Training and supervising staff
Cook/Customer Service
Penny University
02.2019 - 01.2021
- Food preparation
- Taking customer orders
- Provide friendly and efficient customer service
Cook/Customer Service
Big Table - Central Market Stall 39-40
09.2017 - 02.2019
- Food Preparation
- Taking customer orders
- Provide friendly and efficient customer service
Medical Receptionist
Adelaide Health Care
02.2015 - 04.2017
- Answering telephones and providing excellent service at reception
- Attention to detail -Taking client payment, emails, scanning
- Opening and closing the surgery - including reconciling the days transactions and banking
- Keeping reception area organised
- Ordering of stationary/toners/household goods
- Training junior receptionists
Education
Barista Training -
Vittoria Coffee
06-2024
Certificate in Cultural Awareness/Multicultural Communication -
The Royal Australian College of Practitioners
07-2016
Certificate in Communication and Dealing with Difficult Patient Behavior -
The Royal Australian College of Practitioners
10-2015
Professional Telephone Skills -
Professional Development Training
05-2015
First Aid -
Australian Red Cross
03-2015
South Australian Certificate of Education -
University Senior College
12-2013
References
- Nakaul, Past Manager, Cafe Buongiorno Mitcham, 0419 444 732
- Glenda, Practice Manager, Adelaide Health Care, 0419 176 886
Volunteer Experience
- Destiny Rescue, 03/2017, 2 weeks in Thailand and Cambodia helping rehabilitate underage girls who have been rescued from exploitation in the sex industry.
- Royal Adelaide Hospital, As a Lavender Lady providing patient and administration support.
- Red Cross, Administration skills - at the Transport Department, answering phone calls and doing secretarial work.
- Smith Family, Data entry of customer information.
Timeline
Principal Barista/Waiter
Cafe Buongiorno Mitcham
02.2023 - Current
Cook/Customer Service
Big Table - Central Market Stall 39-40
01.2021 - 01.2023
Cook/Customer Service
Penny University
02.2019 - 01.2021
Cook/Customer Service
Big Table - Central Market Stall 39-40
09.2017 - 02.2019
Medical Receptionist
Adelaide Health Care
02.2015 - 04.2017
Barista Training -
Vittoria Coffee
Certificate in Cultural Awareness/Multicultural Communication -
The Royal Australian College of Practitioners
Certificate in Communication and Dealing with Difficult Patient Behavior -
The Royal Australian College of Practitioners
Professional Telephone Skills -
Professional Development Training
First Aid -
Australian Red Cross
South Australian Certificate of Education -
University Senior College